Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Ginger
I was extremely pleased with the service I received from MetLife after taking Ginger to the vet
Insurer: MetLife
By: Sherri
Great pet insurance
From submitting claims to speaking with a customer service representative to communications via email, Healthy Paws insurance has been great to deal with. I don’t make that statement lightly, great customer service and a conscientious business is a breath of fresh air.
Insurer: Healthy Paws
By: Jeanine
Farmers Insurance Agent - Pets Best Review
I have been very dissatisfied with Pets Best Pet Health Insurance Co. Their Customer Service is sorley lacking. Their Claims Dept. is a joke! Everyone, be aware, upfront, Twelve months veterinarian history is required with every Claim! Even if you have not had the pet for twelve months, does not matter. Doing business in a fair and transparant way should be provided. Not with this company. This is critical criteria, and should be stated in the quoting information, BEFORE someone pays for a policy. I have two Claims, for two pets that needed similar surgery. Coco's Claim was finally paid out... Max's Claim has been repeatedly denied, stating the "not a covered procedure", even though Pets Best paid out Coco's Claim for very similar surgery!! A mass had to be removed from Coco's hip, and a mass had to be removed from Max's side. How can one be covered and not the other? I would be very cautious in my recommendation!!
Insurer: Pets Best
By: SHERRY
Excellent experience with Healthy Paws
We selected Healthy Paws because they are highly recommended and we haven’t been disappointed. The app makes submitting claims super easy and claim approval/payment is very prompt (days not months). They are extremely responsive and even checked to see how our dog was recovering from his surgery. Can’t say enough good about them.
Insurer: Healthy Paws
By: Ralph
Very Timely Service
MetLife has provide us with very prompt and timely service. Ease of working with them is wonderful.
Insurer: MetLife
By: Dean
Latest 1 comments
I have experienced frustration at times with the filing. Getting the correct documents from the physician required to process the claim has been difficult.
Amazing
Easy and efficient
Insurer: Trupanion Canada
By: Joann
Because the agent was pleasant and helpful
Because the agent was pleasant and helpful
Insurer: Trupanion
By: Stacey
Followed through and helped with all concerns.
Followed through and helped with all concerns.
Insurer: Trupanion
By: Nasha
Great Trupanion Experiences
Great coverage, easy claims process.
Insurer: Trupanion
By: BRIAN
Great start with Trupanion
I think the evaluation of my claims has been fair and their recent willingness to cover an unexpected array of tests for a mysterious cause has been really terrific. She finally has a diagnosis and we have a plan to take care of her properly. This is the first time I've had insurance for one of our dogs, and it was a good idea. I'd recommend Trupanion to a friend, yes.
Insurer: Trupanion
By: Jane