Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Mrs.
I signed up with Healthy Paws when my pup was 14 weeks old and it’s the best decision that was made. Healthy Paws has processed every claim made promptly and I never had a problem in 7 years! They also send a note hoping your pet is feeling better. I recommend Healthy Paws to family and friends, and I have peace of mind to have my dog covered for any emergency or sickness that may happen.
Insurer: Healthy Paws
By: Katherine
Nationwide
We have had Nationwide Pet Insurance for our Sadee since we adopted her 7 years ago. Claims are very easy to file and are generally settled in less than a week with the option to have payments deposited directly to our bank account. On the one occasion that there was a bit of a mix up, customer service straightened it out immediately. I highly recommend Nationwide.
Insurer: Nationwide
By: Bonnie
Healthy Paws is the best!
We cannot say enough good things about Healthy Paws! They cover both of our labs and we have submitted many claims, especially for our older lab, with no issues. The app is super easy to use, you get updates on your claim each step of the way, and they complete the claim and reimbursement super fast. We have needed customer service a few times and they have always been friendly, helpful, and genuinely concerned about our pet. They have covered multiple surgeries and an ongoing ear issue with no issues and no questions asked. Having Healthy Paws has made it easier for us to make some decisions about our dogs’ care and allowed us peace of mind to choose the best possible care options knowing that we will get most of it reimbursed. Getting Healthy Paws insurance for our fur babies was easily the best decision we have made for them!!
Insurer: Healthy Paws
By: Alyssa
Good service
easy claims submission. prompt responses.
Insurer: Trupanion Canada
By: Dianna
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Excellent customer service ??????????
Insurer: Trupanion Canada
By: Daniela
Dependable & Reliable
Excellent service. Fast and reliable
Insurer: Trupanion Canada
By: Krista
Staff is very helpful.
Staff is very helpful.
Insurer: Trupanion Canada
By: Mary
The claim process is so smooth the site is easy to navigate and the service when I have called has been a plus
The claim process is so smooth, the site is easy to navigate and the service when I have called has been a plus
Insurer: Trupanion Canada
By: Linda
Friendly agent.
Very personable and knowledgeable agent on the phone. Did not feel at all like she was selling something I didnât need. Also when I called back second time I got same agent. That was great not having to explain something from scratch to a new person. That is something if you could arrange to always speak to same representative would be amazing.
Insurer: Trupanion Canada
By: Ed
Diane is amazing to work with.
Diane is amazing to work with. From day 1 when I reached out she took her time explaining all my questions and didnât hesitate to make me feel like I was already a long time customer who truly cared for the health of my new puppy.
Insurer: Trupanion
By: Lilly