Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Masters of not reimbursing veterinary fees
After having the experience of submitting several claims I can only warn any potential customers to avoid this company like the plague. They are masters of always finding a way to deny your claims and to pay for the cheapest items on your invoice. For example my dog had an eye condition and they covered almost nothing after the deductible was applied, then whe I went to see a specialist and paid close to $600 for the consultation, procedure and medications they covered ony $60 claiming the the Ophthalmologist consultation was not covered!!! And by the way their decision CANNOT be appealed. it's FINAL. Stay Away, you are hereby warned.
Insurer: Trupanion
By: raphael
Becca and the other team members are so easy to talk to and they share how much they care about your pets.
Becca and the other team members are so easy to talk to and they share how much they care about your pets. It's always a great experience.
Insurer: Trupanion Canada
By: Charli
staff have always been friendly and knowledgeable.
staff have always been friendly and knowledgeable. have never made a claim yet so can't rate on anything else
Insurer: Trupanion Canada
By: Karen
Trupanion is the best pet insurance and their employees are friendly and personable.
Trupanion is the best pet insurance and their employees are friendly and personable.
Insurer: Trupanion Canada
By: Katie
She was knowledgable helpful and could answer questions asked.
She was knowledgable, helpful and could answer questions asked.
Insurer: Trupanion
By: Natalie
Chris as well as as many representatives are ALWAYS very Patient ⦠Kindâ¦helpful !
Chris as well as as many representatives are ALWAYS very Patient ⦠Kindâ¦helpful ! Trupanion is EXCELLENT with corresponding via email on claims ! The BEST !!!!
Insurer: Trupanion
By: Sheryl
Claims is always a difficult process requiring lots of phone calls over several weeks in order for them to correctly determine the claim.
Claims is always a difficult process requiring lots of phone calls over several weeks in order for them to correctly determine the claim. Those who answer the phone are helpful however there is a lack of communication with claims requiring phone call after phone call by the insured to resolve issues.
Insurer: Trupanion
By: Karen
Fast and easy
Fast and easy
Insurer: Trupanion
By: Sarah
I received fast friendly advice when I called.
I received fast friendly advice when I called. Rebecca emailed me a concise description on different options for submitting a claim. I feel very confident Trupanion will there if I need them in the future.
Insurer: Trupanion
By: Mary