Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,095 total


Verified September 16, 2022

Because of excellent customer service

Because of excellent customer service

Insurer: Trupanion Canada

By: Ken

Useful
Verified September 16, 2022

excellent service

excellent service

Insurer: Trupanion Canada

By: Paula

Useful
Verified September 16, 2022

I’ve always had great experiences!

Always extremely friendly and helpful staff!

Insurer: Trupanion

By: Ximena

Useful
Verified September 16, 2022

Always so willing to help and concerned about Murphy.

Always so willing to help and concerned about Murphy.

Insurer: Trupanion

By: Peggy

Useful
Verified September 16, 2022

Customer service always great professional and patient understanding and knowledgeable.

Customer service always great, professional and patient, understanding, and knowledgeable..

Insurer: Trupanion

By: Providencia

Useful
Verified September 16, 2022

Everyone is knowlegeable and kind

Everyone is knowlegeable and kind

Insurer: Trupanion

By: Lorraine

Useful
Verified September 16, 2022

Great coverage decent price & customer service is awesome

Great coverage, decent price & customer service is awesome

Insurer: Trupanion

By: Randy

Useful
Verified September 16, 2022

I've been with Trupanion for over 12 years and have never experienced any problems with the claims department.

I've been with Trupanion for over 12 years and have never experienced any problems with the claims department. I file a claim and they take it from there. I wish medicare and other insurance companies worked half as good.

Insurer: Trupanion

By: Dale

Useful
Verified September 16, 2022

Personable service

Personable service

Insurer: Trupanion

By: Walter

Useful
Verified September 16, 2022

Prompt reply so I knew info was received and being handled.

Prompt reply so I knew info was received and being handled. Haven’t received checks yet but am certain they are forthcoming.

Insurer: Trupanion

By: Laura

Useful

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