Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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I have always found Trupanion staff to be knowledgeable helpful and friendly.
I have always found Trupanion staff to be knowledgeable, helpful and friendly.
Insurer: Trupanion Canada
By: Elizabeth
The Trupanion team is friendly and helpful.
The Trupanion team is friendly and helpful. They process claims fairly and quickly. I would insure with them again. They are reliable.
Insurer: Trupanion Canada
By: Julian
Trupanion is friendly and easy to deal with.
Trupanion is friendly and easy to deal with.
Insurer: Trupanion Canada
By: Gabrielle
Ease of mind during our worse time
We were shocked and devastated when our little puppy got sick, and having Traupanion insurance let us only worry about our poor Benji not the cost. I have to say I was surprised how easy, fast and accessible, was to get the pre approval for the MRI and all those hospital bills.
Insurer: Trupanion Canada
By: Nooshin
Because you are so attentive/customer service is superior.
Because you are so attentive/customer service is superior. I always recommend!
Insurer: Trupanion
By: Jeffrey
excellent quick processes.
excellent, quick processes. I have recommended Trupanion to friends and family that have pets. I am very pleased with this pet insurance. Even my Vet was impressed with the quick turnaround time for reimbursement.
Insurer: Trupanion
By: Janet
File your claim immediately after visit.
Outstanding service. The day after the euthanasia of my wonderful 17 year old cat, I realized that our vet had discontinued their service of automatically sending my invoices to Trupanion for the past 2 years. In my distressed call to Trupanion, Taylor handled my emotional situation in a very profession manner insuring me that I could file the claims myself. It was a stressful project but was totally completed within three weeks.
Insurer: Trupanion
By: Judy