Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Repeated deductble
My dog is being tested for Cushing’s, given different tests at two veterinary clinics. She was referred to Blue Pearl for an ultrasound to obtain further information. Although Blue Pearl indicated that this claim was related to a previous claim, I was still charged the $150 deductible which shouldn’t be charged. This is the third deductible charge for the diagnostic process for Cushing’s disease. I have appealed the second charge and will have to appeal this third charge. I will not be recommending Trupanion to anyone as a result of their inability to get this figured out.
Insurer: Trupanion
By: Jean
Healthy paws
Wonderful caring company I am so happy I chose them for my dogs. Simply the best
Insurer: Healthy Paws
By: Paula
Best pet insurance
They have a Quick response time with very fast turn around for refunds on coverage. It’s a super Easy app to navigate and submit claims. Nice, professional people who are very helpful on the phone to explain questions.
Insurer: Healthy Paws
By: Courtney
Janet was wonderful
My chat with Janet was wonderful. She is very personable, knowledgeable and extremely helpful with whatever question I had. I am looking forward to building a relationship with Furkin!
Insurer: Furkin
By: Jame
Because all the times I have spoken to a representative I have gotten the answer to my question
Because all the times I have spoken to a representative I have gotten the answer to my question
Insurer: Trupanion Canada
By: Diane
Good quality service
Good quality service
Insurer: Trupanion Canada
By: Catherine
Krista was very friendly and kind and she got what I needed done very quick which is important to me with 2 kids.
Krista was very friendly and kind, and she got what I needed done very quick which is important to me with 2 kids. Thank you! As always, Trupanion has exceptional customer service.
Insurer: Trupanion Canada
By: Hollie
Very friendly helpful and knowledgeable.
Very friendly, helpful, and knowledgeable.
Insurer: Trupanion Canada
By: Jeff