Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
Other Categories
No issues.
No issues. All calls were very friendly and informative/helpful. Claims paid quickly.
Insurer: Trupanion Canada
By: Layle
The lovely lady who took my call was kind knowledgeable and very helpful. A great start to getting to know this company.
The lovely lady who took my call was kind, knowledgeable and very helpful. A great start to getting to know this company.
Insurer: Trupanion Canada
By: Jamie
Very helpful and answered all my questions
Very helpful and answered all my questions
Insurer: Trupanion Canada
By: Janet
REAL PERSON on the phone and so pleasant.
REAL PERSON on the phone and so pleasant. Thank you
Insurer: Trupanion
By: Jean
Courteous efficient effective.
Courteous, efficient, effective.
Insurer: Trupanion
By: John
Excellent customer service
Friendly and informative
Insurer: Trupanion
By: Paula
Great service friendly and knowledgeable staff.
Great service, friendly and knowledgeable staff.
Insurer: Trupanion
By: Ashleigh
Great Coverage Options
It was extremely easy to sign up and offered many options for coverage. Plans were very transparent and didn't leave me wondering what I was purchasing.
Insurer: Trupanion
By: Rebecca
I've been impressed with Trupanion service and with the policy offerings.
I've been impressed with Trupanion service and with the policy offerings.
Insurer: Trupanion
By: Lisa
Sonja was above and beyond my expectations for customer service.
Sonja was above and beyond my expectations for customer service. She exemplified the true spirit of service with heart, understanding and patience during the most difficult time in other mine and my dof, Henriks, life.
Insurer: Trupanion
By: Anne