Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Healthy Paws for the Win
This policy has been a life saver. My 3 yr old dog has had 3 surgeries and Healthy Paws has been great for each one. They walked me through what would be covered before each surgery and then processed my claims quickly when I submitted them. They also send this email after you submit a claim and tell you to take care of your pet and they will contact you if they need more info. They also check in on your pet after surgery. The customer service, response time and coverage has been amazing! Hopefully I won’t need to keep using it this often but It really is nice knowing it’s there if I need it.
Insurer: Healthy Paws
By: Katie
Within hours of Veterniary visit
Trupanion has been extremely responsive to to any claim filed and my questions.
Insurer: Trupanion
By: June
No issues.
No issues. All calls were very friendly and informative/helpful. Claims paid quickly.
Insurer: Trupanion Canada
By: Layle
The lovely lady who took my call was kind knowledgeable and very helpful. A great start to getting to know this company.
The lovely lady who took my call was kind, knowledgeable and very helpful. A great start to getting to know this company.
Insurer: Trupanion Canada
By: Jamie
Very helpful and answered all my questions
Very helpful and answered all my questions
Insurer: Trupanion Canada
By: Janet
REAL PERSON on the phone and so pleasant.
REAL PERSON on the phone and so pleasant. Thank you
Insurer: Trupanion
By: Jean
Courteous efficient effective.
Courteous, efficient, effective.
Insurer: Trupanion
By: John
Excellent customer service
Friendly and informative
Insurer: Trupanion
By: Paula