Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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My experience with Jacqueline was great.
My experience with Jacqueline was great. The reason for my score is that I had submitted 2 claims. In which I was informed that it would take anywhere from 7 to 10 days. I had provided my banking information. As per my conversation with Jacqueline she had informed me that is can take up to 6 weeks. I put the claims through on my credit card and am waiting to be reimbursed so I can move forward on any further treatment my dogs requires.
Insurer: Trupanion Canada
By: Rick
Helping to save my kittens life
Always so helpful and easy to work with. Also quick and efficient. Best care for my furbaby.
Insurer: Trupanion Canada
By: Deborah
Excellent service!
Excellent Service! Was very professional! And very reassuring!
Insurer: Trupanion Canada
By: Patricia
Excellent telephone service
Excellent telephone service
Insurer: Trupanion Canada
By: Sabina
Highly recommend
Great service and coverage
Insurer: Trupanion Canada
By: Carolyn
Great service.
Great service. And friendly.
Insurer: Trupanion Canada
By: Lois
he was excellent
he was excellent
Insurer: Trupanion Canada
By: Lynn
I feel like I was told things would be covered and very little is actually covered.
I feel like I was told things would be covered and very little is actually covered. I think specifics should be more clear by the agents, and not just be assumed that we know, especially if i am directly talking to someone on the phone.
Insurer: Trupanion Canada
By: Wendy
Excellent and efficient claims service
It is very easy to submit a claim which is dealt with in a very efficient manner. I am extremely happy with the claim service. It is hard enough dealing with your sick pet and so nice to have the backing of such a well organized and caring claims team.
Insurer: Trupanion Canada
By: Linda
Excellent service à la clientèle
Le service offert par l'agent a été excellent! Elle a parfaitement répondu à toutes mes questions avec des exemples et beaucoup d'empathie en faisant preuve de professionnalisme et une excellente connaissance des produits.
Insurer: Trupanion Canada
By: Luisa