Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Always hood communication while the claim is processed.
Always hood communication while the claim is processed. Claims are processed quickly too.
Insurer: Trupanion
By: Steve
Love this company!!!
Always so easy!!!
Insurer: Trupanion
By: Jennifer
Trupanion comes through!
I have had three claims with Trupanion snd was treated well s as ll three times I was comfortable the way the agents dealt with my questions even thought Iâm sure they were self explanatory. The shed t had remarkable patience and weâre very patient.
Insurer: Trupanion
By: Gloria
Gracieâs Mom
Nearly thirteen years of excellent service! Thank you.
Insurer: Trupanion
By: Lisa
sign up difficulties
The breeder gave me a flyer for free first month and no waiting period. I was unable to get the 1st month free, and getting the waiting period changed was a long phone call ... very unhappy with the experience and currently reviewing other healthcare options.
Insurer: Trupanion
By: Bambi
Fast, easy process!
The claims experience was extremely easy and claims paid out super fast in 2 to 3 days.
Insurer: Trupanion
By: Kaela
Trupanion is a 10 star rating !
Trupanion gave me a peace of mind when our golden doodle needed emergency surgery. Your phone representative was kind, compassionate , and knowledgeable . I would say to any new pet owner to please protect your pet and yourself by purchasing Trupanion. I gave this company a 10 plus rating.
Insurer: Trupanion
By: Mary
Great Experience
Very efficient.
Insurer: Trupanion
By: Stephanie
We wanted to take a moment to thank you for the constant support and fantastic customer service you perform.
We wanted to take a moment to thank you for the constant support and fantastic customer service you perform. It has been a busy time for us since we got our dog Max, and you have been together with us all the way, supporting (and more importantly, understanding) all our claims and requests. We understand you are managing a business, but still, you keep personal with your touch and close to your customers.
Insurer: Trupanion
By: Nora
Bon service
bon service, retour d'appel rapide, très bien répondue à mes questions
Insurer: Trupanion Canada
By: Johanne