Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Fast response.
Fast response. Easy process
Insurer: Trupanion Canada
By: Nancy
All of the customer service reps have been kind and empathetic.
All of the customer service reps have been kind and empathetic. They have answered all of my questions and processed my claims very efficiently.
Insurer: Trupanion
By: Darlene
Any time I call the person I speak with is friendly and knowledgeable in whatever I'm asking about.
Any time I call the person I speak with is friendly and knowledgeable in whatever I'm asking about. I don't hesitate to recommend Trupanion to people.
Insurer: Trupanion
By: Debbie
Because she was very helpful and friendly
Because she was very helpful and friendly
Insurer: Trupanion
By: Kendra
Customer service is always helpful.
Customer service is always helpful.
Insurer: Trupanion
By: Aida
excellent communication and quick response
excellent communication and quick response
Insurer: Trupanion
By: Debbie
Satisfied
Great experience with trupanion Iâm so happy I purchased this plan
Insurer: Trupanion
By: Robert
I have been satisfied with my recent experiences with Trupanion with the exception of what happened with my little dog Chance a few years ago when they refused to cover his hospital bill because they called it a pre existing condition and it wasnât.
I have been satisfied with my recent experiences with Trupanion with the exception of what happened with my little dog Chance a few years ago when they refused to cover his hospital bill because they called it a pre existing condition and it wasnât.
Insurer: Trupanion
By: Thomas