Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,211 total
Other Categories
Reliable Service
Fast, efficient and reliable service every time. No matter if the claim is submitted at the vet clinic or I submit an invoice, it’s always processed in a timely manner. The rates may be somewhat high, but I have NEVER had an issue with claim submission. Read the terms of your policy to know what’s covered-easy peasy!!
Amazing service!
Great turnaround time and super easy to file the claim in general. I’m so happy to know my kitty is protected through Lemonade!
Insurer: Lemonade
By: Valerie
Reliable and prompt service
I have insured a mature French Bulldog. She has had ongoing medical issues. Pets Plus Us has requested medical reports as necessary and paid out fairly. I am very satisfied with their service and support.
Liers backed by Adjustors
!!!!!!!!!!!!!!!!!!!!!!!!!My fully vaccinated one year old indoor cat who have 42.25 Cad/month insurance premium with Trupanion vomited and showed sign of illness, I booked urgent appointment for next day with vet. Turpanion refused claim , the cat ended up having worms and according to smart A** Trupanion adjustors this is not illness and could have been prevented ! Wake up guys ! This is 2023 , you cannot go away with stealing people who pay premium for emergencies like this. I will expose this every where and follow with government regulatory authorities so people know what kind of service you guys are .!!!!!!!!!!!!!!!!!!!
Insurer: Trupanion Canada
By: rabih
Easiest claims process I’ve ever used
Simple, quick process that can be done with cell phone. Fast reimbursement. Pleasant staff. I highly recommend.
Pet insurance is a MUST
I've had Trupanion for YEARS. My first experience was with my little Maggie. I used them a little but was really glad I had insurance. Next came Sasha, my Wire Hair Fox Terrier. She had many physical problems including several surgeries. Trupanion was WONDERFUL. They covered 90% of all procedures, hospital stays and medications. Now I have my 80 lb. boxer mix. Fortunately I have not had to uses Trupanion for very much but I wouldn't be without the coverage. THANK YOU TRUPANION!!
Emergency gallbladder rupture
It was a whirlwind day regular vet to 24 hour clinic for abdominal ultrasound, bloodwork then told to rush to another emergency clinic when ultrasound revealed ruptured gallbladder surgery was needed ASAP!, after hearing the quote for the surgery and if she makes it through will be several days hospital stay. After freaking out my husband says we have pet insurance oh yeah right! Thank god. Just the surgery and hospital stay was $11,000. Plus the lead up cost to get her to that point. After each vet and clinic we sent in the invoices and they were approved quickly and we started to get reimbursement checks the following week after her surgery! Anyone he tells me they are getting a puppy or a dog/cat I tell them to get pet insurance immediately. You just never know. I got her insurance when she was 12 weeks old, never used it till she was 4 then Boom! IMHA 3 blood transfusions, 9 days hospital! Healthy paws came thru and now this gallbladder rupture! Don’t be the person standing at the reception desk when your animal is sick having to make a life or death decision for your pet! You can say no problem I have pet insurance to back me up!
despite some points for improvement, a positive experience.
I've had the insurance for a year and it's been extremely helpful. Just this year, my 7-year-old dog, who has never been ill, started having various problems. Some of them unfortunately started during the waiting period and were treated as pre-existing conditions, but the rest were covered and were our salvation. On a positive note, they didn't increase my price absurdly after a year, even though I had used their insurance (unlike Trupanion who DOUBLED the deductible for my other dog who didn't even use the insurance). a negative point is that the website is limited and there's no customer service, so for most things you have to call. Reimbursement also takes forever (it's taken 40 days but on average it takes 20-30) but overall I'm very satisfied.
Insurer: Pets Plus Us
By: Juliana
Excellent experience
It was so easy to fill the claim online form and the claim was processed and I received the reimbursement within a couple of weeks. I am so glad I have this insurance!
Ruptured Disc
My two year old beagle required surgery for a ruptured disc. Because of Pets Best I was able to get her the best care available. She has made a full recovery, much faster than anyone expected. Her bill was a little over $8000. After paying a $250 deductible and 20% copay, I was reimbursed $6500. The only item not reimbursed was for vitamins. Her premium for the year was less than $500 so it's been very cost effective to have her insured with Pets Best.