Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,674 total
Other Categories
Very straightforward process for…
Very straightforward process for submitting claim. Responsible and respectful requests for missing information. Immediate processing of claim once I got my cat’s records to you.
Insurer: Pumpkin
By: Dina Powers
Not great claims experience and customer support
My first claim with this company after having their insurance for 3 years. When I tried to submit a claim for a covered medication, it was denied because they claimed the documentation was incomplete. And they requested documentation which would be impossible to have since I didn't purchase the medication from the vet (the vet didn't carry the medication), so I had to get it from a pharmacy. This seems like a typical thing that would happen, but it doesn't seem to be a use case that their claims system is built for. This is really disappointing and confusing. I'll try again, but its kind of annoying to spend on this time on something that should be a bit more straightforward.
The app makes it very easy to submit…
The app makes it very easy to submit claims and the reimbursements are very fast
Insurer: MetLife
By: Kenny Rose
Quick and Easy …
The last two claims have been processed very quickly. The process is very easy if you scan all required documents snd email them. You can also use the phone app but it will only take 3 documents at a time so emailing is much easier. All the agents are very nice and helpful. I would recommend MetLife to my friends that have dogs or cats.
Insurer: MetLife
By: Mary B
Fast claim payments
Claim was paid within 2 days after I filed it on a weekend. Thank you for letting us give Max the best care he could receive
Insurer: Healthy Paws
By: Becky
Great coverage and easy claim filing
Easy to file a claim and claims are resolved quickly.
Insurer: MetLife
By: Deborah
I want to know that my pet is covered…
I want to know that my pet is covered if I am not sure what is going on and want insurance to consider that.
Insurer: Nationwide
By: customer
MetLife Pet Insurance is the best!!
MetLife Pet Insurance is an honest company, I get all my questions answered and I’m reimbursed quickly, directly via Zelle to my bank account only a few days after I submit the necessary documents.
Insurer: MetLife
By: customer
Always an easy process to get invoices…
Always an easy process to get invoices processed and fast efficient re-imbursement.
Insurer: MetLife
By: Donna Johnson
Your rep was very helpful in answering…
Your rep was very helpful in answering our questions and explaining the coverage we chowe
Insurer: Nationwide
By: Craig