Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,674 total
Other Categories
Easy to submit claims
Easy to submit claims. Very fast processing time.
Insurer: Embrace
By: James Triplett
Very fast refund
Effortless claim submittal and very quick refund direct deposited. Very happy with results.
Insurer: Fetch
By: Tiffany
Fetch is not easy to work with
Fetch is difficult to work with for claims, slow to respond and ultimately didn't work with us well to help cancel our policy. We moved all of our pets off of fetch insurance to Lemonade and have a much better experience there. We also told our local vet that Fetch is difficult to work with and make sure that he does not recommend it to any of his patients. Fetch also does not make it possible to cancel insurance at any time, you have to wait until the next billing date. This is different from almost every insurance.
Insurer: Fetch
By: Albert Li
Claim documentation needs to be submitted multiple times
Claim documentation submitted at least 4 times by my vet. Embrace claims they have no documentation. My vet says this is a common experience they have with Embrace. VERY FRUSTRATIING. Problems: A - in the emails to the vet, there is no claim # or policy # to match with the pet, so when the documentation is submitted, it must get lost in the many emails they get. B - the email sent to the vet are from a no-reply email so if the vet hits "repy" button, obviously the email will send BUT it will go to an unmonitored email. Embrace needs to fix these issues.
Insurer: Embrace
By: E Hicks
Fill out claims and get a quick response
Fill out claims and get a quick response
Insurer: MetLife
By: Megan Sullivan
I cannot say enough good things about…
I cannot say enough good things about MetLife Pet Insurance!! They have been great in working on my claims and handle them very quickly too!! I’m so glad that my little Henry has good Insurance!!
Insurer: MetLife
By: Karen Bruzdoski
Was a little bit of back and forth with…
Was a little bit of back and forth with the company and vet, but we finally got it working. Millie is doing ok. And I am very pleased with the insurance,it’s a big financial relief.
Insurer: Healthy Paws
By: Michelle Marcotte
Great experience and user friendly app
Great experience and user friendly app. Our goldendoodles injury was looked after quickly, the claim was made and payment for the claim was made in a relatively short period of time. The app makes it easy to upload documents receipts, etc. Thank you MetLife Pet.
Insurer: MetLife
By: Leonard Gomulka
Pets Best is the best purchase for our…
Pets Best is the best purchase for our dog. The claim process is incredibly easy, offering us total peace of mind for his health. Highly recommended.
Insurer: Pets Best
By: Taj Boyland
Scammed
The worst insurance ever uses tactics to deny claims. Charges me a $177 just about for one dog who only had some acute problems, like a bad ear infection and Arthritis of course, because she's getting older and a urinary tract infection. They're asking me for records from 3 years back. This dog hardly ever went to the vet. So I don't understand why I would be given such a hard time and charge. So much money to boot their customer service is terrible and they take long to process claims. And they're too expensive. Do not cover your dog under this insurance. Insurance i've had them for a while on my dog.And they don't want to pay me any money for her.What is the point of having it?If i'm paying all the bills. Update 12/17 @ ASPCA it seems you give the same generic response to everyone from what i've read on all the negative reviews about this insurance. passing it on.? You're not changing your tactics or your ways and you are overcharging your customers and not covering their pets, if the pets are young possibly that's when you cover.But obviously you are not correcting the problem and lame excuses is all I've read throughout.
Insurer: ASPCA
By: Karyn \