Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Fast refund
Very happy. Every time I submit a claim, it is processed very fast and efficiently.
Insurer: Pets Plus Us
By: Robin
Simply the best. No stress, trusted insurance
My gal is now 12. She would not be alive if it were not for PPU. Several crises over the years. I have never hesitated to seek help as soon as symptoms arise. Coverage is exactly what was promised, with no questions asked and never a hassle. Recent issues is toe cancer. Multiple vet visits, comprehensive tests, and a quick treatment plan. Large claim (over $1000) paid out in 48 hours.
Insurer: Pets Plus Us
By: virginia
Excellent coverage, responsive and caring customer service
We have been Healthy Paws customers since we got our dog back in 2020. We knew we wanted pet insurance all along because it takes the financial question out of big medical decisions when your pup needs medical care, and reduces financial risk to our family so we know we can take care of our pup no matter what life throws at us. We shopped around looking at a bunch of different insurance companies, and eventually settled on Healthy Paws because the coverage is great and the cost is competitive. After being customers for four years and using our insurance to file claims for a few health issues our pet has been affected by, we could not be happier Healthy Paws customers. Submitting a claim is SO EASY, just submit the itemized invoice with no written explanation required, and they process the claim quickly. We take our checks in the mail, but direct deposit is an option as well if you want reimbursement more quickly. Customer service has been responsive and kind whenever we've needed it. We had one claim that was borderline regarding whether we were covered or not, and while it was initially rejected even the appeal process was convenient and Healthy Paws customer support has been excellent throughout. We would highly recommend Healthy Paws to anyone.
Insurer: Healthy Paws
By: William
Amazing Service
Amazingly quick turnaround time on claims. Easy to talk to claims reps. Best pet insurance company I have ever dealt with.
RUN FAR RUN FAST
Pets Best is horrible. When I bought the insurance I had no idea my dog was going to injure his cruciate. In the plan, it won't cover cruciate injuries for six months after purchasing the insurance. I understand that due to dogs blowing cruciates and people buying insurance to cover it. However, he DID blow the second one after the six-month waiting period, and Best Pets denied the claim stating it was a pre-existing condition. He had NOT blown EITHER cruciate at the time I purchased the insurance and thus, the condition was NOT pre-existing. He blew the first one five months into the plan. I could have waited and filed a claim after the six-month waiting period but it wouldn't have been fair to the dog. To make matters worse, they RAISED MY RATES without notification. They raised it by ten dollars. Some insurances would have covered both cruciates and if not the first, the last. The customer service got a 3 because they answered the phone and the person on the other end was pleasant. They got a 2 on the ease of filing a claim because my vet sent in my pet's records 3 times and Pets Best said they never received it. I had to go and upload all the records myself. It was frustrating. I should have done better research because others have had the same problem with raising the rates and filing claims. Others have experienced long, drug-out claims reimbursement. I will research other insurances for my new puppy and switch my other dog.
Insurer: Pets Best
By: Valerie
Fast and Easy
My cat had a mass in her back leg and I was able to submit that claim through the healthy Paws website. Submitting the claim was very fast and easy to follow. My claim was completed in less than 4 business days and it covered 80% of the bill.
Makes you feel secure and cared for
Cannot state enough how pleased I am with this insurance policy. When we enrolled our puppy I was thinking of accidents and all the things they can get into. Years later, unpredictable things have happened and I was thankful we had this. Getting the claim processed was quick, transparent. I understood exactly their policy and statement. Later, they even reached out to ask me about how my pet was doing. With how difficult it can be to have an ill animal, it was extra thoughtful that they did this. Really recommend looking into this group!
Fetch by the Dodo
I have had the Fetch insurance on my German Shepherd Dog since he was 3 months old Insurance is expensive but is well worth having My dog had surgery and ended up with an infection and Fetch paid a considerable amount of the bill which was $2,000.00.
We had a great experience with Healthy Paws
Our furbaby Zoey, was recently diagnosed with diabetes and quickly developed diabetic cataracts. It was overwhelming just learning the care she would need and insulin twice a day when we noticed she wasn’t seeing well, her eyes started to get a white film over them and she began bumping into things. Time is of the essence when it comes to the cataract surgery and its success. Decisions had to be made quickly. Luckily she was a good candidate for the surgery, we couldn’t imagine the fear she must have felt when her world suddenly went dark. Thanks to Healthy Paws the financial burden of the surgery did not have a role in our decision making. Once the decision was made everything moved quickly and felt stressful. The follow up care was daunting. With everything happening so fast I was so appreciative of the help I received from Healthy Paws, submitting a claim was so easy, I was surprised at how fast we received reimbursement. They even emailed me to see how she was doing. Today was her one week check up and I’m happy to say all is good. She is seeing well, no more bumping into things. To be able to give her the gift of sight is priceless. Thanks to the help of Healthy Paws we were able to make that happen.
Insurer: Healthy Paws
By: Janice
Healthy Paws for the win!
When our three-year-old healthy cat suddenly had a major medical emergency, we didn’t think twice about getting her the care she needed. We quickly wracked up about $7,500 in vet bills, seeing a specialist and doing multiple tests. We had never submitted an insurance claim for a pet before, and we were nervous. Thank goodness we chose Healthy Paws to cover her when she was still a kitten! They reimbursed us for everything we expected, given the plan we chose. I can’t thank Healthy Paws enough for how easy they made the process and how quickly they processed our claims! It was a relief to know we wouldn’t have to shoulder the financial burden alone, and we were able to focus on helping our kitty recover. Thankfully, she is doing much better now and we are grateful to have our family member back to her sweet, playful self.
Insurer: Healthy Paws
By: Katie