Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,154 total
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So far it was easy to submit the…
So far it was easy to submit the invoice, I was kept updated with the process, and generally knew what was happening.
Insurer: MetLife
By: Robert Moorr
Quick and easy claim filing
I've had Pumpkin for two years but never filed a claim. Prior to filing I had a question and Customer Service responded to my email within 24 hours. Filing a claim was easy and it was applied to my deductible quickly no questions asked.
Insurer: Pumpkin
By: Jean
Great customer service
Great customer service, no hassle. Quick payment on a very expensive surgery.
Insurer: Pumpkin
By: Chris
claims
Recent claims are taking 10 weeks of review without any written explanations or updates to the pet owners. It is very stressful for the pet owners. I called them, and they said they are updating the systemand pet owners are suffering.I would not recommend this insurance to any pet owners until they change their processing time in a written statement.
Insurer: Pets Plus Us
By: asha
Affordable pet insurance
Affordable pet insurance. Claims are paid quickly and I like that you get to pick the coverage and payments you want. Makes things super easy, especially having more than one dog as they don’t all have the same sailers or needs. Definitely recommend.
Insurer: Spot
By: Cheryl Warn
I couldn’t find any information about …claims processing
I couldn’t find any information about the claiming process time and what I should expect. The reimbursement came very quickly.
Insurer: Spot
By: Abra Sonnanstine
OUTSTANDING PET INSURANCE!
MetLife is an amazing pet insurance! Sadly, I have tried a few pet insurances in the past and the other companies were either too expensive to keep or took an inconsiderable amount of time with receiving payments for a claim. I have now been a customer for MetLife for a number of years now and I am extremely happy I came across MetLife with their quality of business and attention they give to their customers! Thank you MetLife! ❤️🐾
Insurer: MetLife
By: Amber
Did I really need pet insurance????
Molly is a 6 yr old rescue i got july 2, 2025. The insurance was suggested at the adoption facility. I pay very little for this insurance and really did not expect much. I even hesitated to turn in vet bills thinking it would cover very little. Knowing it did not cover annual check up, shots and allergy issues i couldnt imagine it being worth much.However, my Molly has developed reoccurring UTIs and have required needle drawn urine tests and ultrasounds and it has been a great benefit for her health and wellbeing. It pays quickly upon receiving vet bills that qualify. Money is transferred directly into my bank account. Thank you Canine Met Life!
Insurer: MetLife
By: Nancy
I utilized app to submit claim
I utilized app to submit claim. No interaction. Submitted the documents MetPet required for claim. Easy.
Insurer: MetLife
By: Sally A Sneed
This is a scam - beware of actual costs!
Horrible experience. First of all, my policy states that I have a “$500” deductible and am reimbursed 70% AFTER the deductible has been met. However, what Figo fails to mention is that if the first appointment is greater than $500, they remove the deductible after the 70% reimbursement has been applied - essentially making the deductible 30% more than they state (unlike all other Pet Insurances I’ve come across as well as how the average Health Insurance is applied - I work for Medicare so I am well aware how human health insurance works). So in all, if using Figo, be aware that the deductible is much higher and in my case, $650 rather than $500! (For reference, spoke to Insurance Agent License: 4431168)
Insurer: Figo
By: Erica