Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent and fast reimbursement
Our dog Sophie recently had extensive surgery. The Pets Plus Us claim was very simple to file and the payment arrived in a couple of days. This definitely eased the burden of a very expensive surgery. I would recommend Pets Plus Us to any pet owner.
Insurer: Pets Plus Us
By: Moyra
good service
prompts response for claims and very quick reimbursements.
Metlife pet insurance is a joke!
They are nothing but con artists and liars. They take your money, promise refunds you'll never see, and deny your claim for obviously false reasons. My baby fell from a cat tree and they denied my injury claim stating I had no illness coverage at the time of the incident! Like um, hello, you just said your denying my INJURY claim because I don't have illness coverage? Well, probably cause it wasn't an illness, it was an INJURY! I've seriously considered taking legal action against them due to the fact I've sent numerous emails with no response. They are purposely ignoring me. Smells like a bad faith lawsuit in the works
Excellent Insurance!
I adopted my dog in 2018 and signed up with Healthy Paws right away. The coverage is excellent and submitting claims is so easy! I have a big dog who developed hip dysplasia and supraspinatus. Healthy Paws has covered everything I need to help keep him feeling his best. Without Healthy Paws Insurance it would be really difficult financially to keep him so comfortable. I'm so grateful to them for providing such an amazing service. My boy is going on nine years old and this morning we walked almost 4 1/2 miles! This is a great company!!
Insurer: Healthy Paws
By: Käthe
My dog Shep the "corn dog"
My golden, shep, ate a raw corn on the cob at Thanksgiving; i discovered this after he vomited some pieces 10 days later. He was rushed into surgery where they removed two large pieces of the corn cob which was blocking his intestinal tract from his stomach. All went well and he is fine; I submitted my claim to Pets Plus Us online and received my cheque in less than a week no questions asked. Great service
Insurer: Pets Plus Us
By: Janet
Nothing "Best" about our Customer Experience
Several of our claims went through fine, others not so much. If you don't provide the documentation they require (any piece thereof), they reject the claim with only at best a vague description of what they think want. In our experience Customer Care (email) has been exceptionally slow in responding, ridiculous in some of their communications, and overall just completely unhelpful. All our claims are from the same Vet. All wellness. Nothing weird or unusual, just normal stuff. It's hard to understand. On one claim, the web portal did nothing but generate a cryptic error when we tried to upload additional documentation (a jpg). One day we get an email from Customer Care requiring another piece of documentation and an hour later we get notified the claim's been closed from inactivity????? Sadly truly and shockingly unreal. We obviously do not recommend Pets Best.
Insurer: Pets Best
By: Eugene
Healthy Paws Saved Our Pup
We no sooner adopted our rambunctious puppy and got him established with Healthy Paws, than he had a freak accident involving a friendly game of tug with a large dog and broke the growth plate off his femur, requiring a total hip replacement. Healthy Paws was a Godsend. They never questioned a bill. Always processed our claims within 48 hours, and we always had a direct deposit payment 24 hours after that. I am not sure we could have given this beautiful puppy a chance for a normal life without Healthy Paws.
Insurer: Healthy Paws
By: Goose
An incredible resource for pet parents
Our Alice has has some incidents over the years and health problems, and we are so grateful for Healthy Paws to help us cover her medical expenses. They are real humans on the other end of the claims, work well with our vet clinic when needed, and always resolve and reimburse within an incredibly timely window. I've recommended Healthy Paws to every pet parent I know for the last 7 years.
Pets Best Has Been Amazing
I’ve always had pets, but it wasn’t until getting my now 4 year old dog did I even think about getting pet insurance. I asked around, posted on social media, and read online reviews before deciding on Pets Best. Pets Best offers illness, accident, and wellness coverage, as well as reimbursement for heartworm prevention. The monthly rates are affordable and submitting a claim is easy! I simply scan my billing statement with my info, my pets’ info, and what I purchased to the Pets Best app. I receive reimbursement directly so everything is paperless, as well. Additionally, Pets Best customer service is awesome! I had a complex billing issue (due to a provider’s clerical error) and they couldn’t have been nicer or more helpful. Overall, Pets Best has been a great choice for my family.
Insurer: Pets Best
By: Elizabeth
claim experience
If I could give Figo pet insurance a 0, I would. The entire experience was maddening and I would not recommend them. On two different instances with my puppy, they denied emergency claims after making me call the veterinary hospital to get more notes from the vets that treated her. The vets also provided letters substantiating the visit was warranted and if not seen my puppy. may have died, but the claims were still denied. They knit pick through the vets notes and try to find something that they can use to deny your claim and they did this on both claims I filed. I have since switched to another pet insurance and have had no issues so obviously Figo does not want to help their customers, but only make money on premiums and then give you nothing in return. I strongly do not recommend this company.
Insurer: Figo
By: Mary