Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Consistently great service
"My sweet fur baby was vomiting on December 8th. Trip to the doctor, labs, X-rays, and fluids and we decided to observe for 24 hours. December 9th she escalated vomiting and required emergency surgery. Mercifully my baby is doing great. Claim was filed on December 10th and PAID on December 19th. 90% paid no questions, no fuss just great service."
Pets Best was good at one time
I was very happy with Pets Best until recently. I went to submit a claim on their portal and was unable to log in. Called customer service and was told they were working on the problem. It has been over four months, and you cannot submit a claim through their website. You have to submit it through an e-mail and it takes forever to receive a breakdown of the allowable charges. I am beginning to look for a new insurance provider that can make processing claims simple and quick.
Insurer: Pets Best
By: Todd
Quick to process my claim however large…
Quick to process my claim however large claims take much much longer
Insurer: MetLife
By: Sharon
Trupanion is a lifesaver
Trupanion is a lifesaver, easy to have, and fast with claims and payments. With 3 elderly purebred dogs, I don’t know what I would have done without this superior coverage. It takes the financial factor out of the equation of the decision making. Because of that, my kiddos get the absolute best care possible! Thank you!
Insurer: Trupanion
By: Ann
App seemed to improve with how user…
App seemed to improve with how user friendly it was with documentation requests for claims. However the reimbursement times take forever and I had one experience where it took months
Insurer: MetLife
By: customer
Easy…
Easy to submit bill and review process was fast.
Insurer: MetLife
By: customer
Fast claim processing
Claims for a very sick dog were processed very fast to help alleviate some of the heavy financial burden.
Insurer: MetLife
By: customer
I appreciate how quickly I get…
I appreciate how quickly I get reimbursed but I don't like that I always get told I forgot something on my claim even though I make sure I check to make sure I have included everything.
Insurer: MetLife
By: customer
MetLife has been excellent.
MetLife has been excellent to work with. Claims are easy to file and the agents are always helpful and cheerful. Thank you.
Insurer: MetLife
By: Sue Grosch
Super fast and easy to deal with
Super fast and easy to deal with on my claim. Have had zero issues with them. Highly recommend!
Insurer: Spot
By: Andy