Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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0 stars scammers
0 stars, this company will scam you, as many others, be aware, you can’t cancel, and the chat bots are terrible, I have my direct deposit set up, and they send me a check and charge me for it, and when i asked them why, they said a bunch of lies, like a didn’t have direct deposit set up and when i send I picture of it, they said oh is because of my card ? Like no explanation nothing, don’t waist your money and time here, I heard Lemonade have better options, also this scammers take a lot of time to process the claims so I hope you’re not needing that claim money back soon because they’re gonna make you wait for ti couple o weeks too, people who tell you on insta or facebook that this app is good they were paid to do so, don’t believe every good review they probably made from IA, also i am paying for the 90 % reimbursement and guest what you don’t get no even 30 percent back, i took my cat to the vet and spent well 300 dollars , and they just wanted to send me a 50 dollar check and charge me a fee for it, this is just silly and a waste of time and money , be smart don’t fall for this bs
Insurer: Fetch
By: karol suazo
Amazing service from Amanda
Amazing service from Amanda. She took me through the entire process and explained everything about the coverage. Thank you Amanda! You are amazing!
Insurer: Fetch Canada
By: Julia Novitchkova
Great coverage and customer service
Previously had Met Life Pet Insurance for one of my dogs and they were amazing. So easy to deal with and great coverage. When my dog passed away, they refunded me for the remaining balance I had with them. I highly recommend this company.
Insurer: MetLife
By: Linda Roy
I’ll never go without MetLife pet insurance
Having MetLife pet insurance makes it is so easy to file claims and be reimbursed for well care, accidents and sickness. Just got another policy on our new puppy.
Insurer: MetLife
By: RBH
If Only All Insurance Worked This Well
We’ve insured our Bernedoodle with MetLife Pet Insurance for several years now, and they continue to impress us every single time. The claims submission process is incredibly seamless, responses are fast, and they do an excellent job keeping you updated throughout the entire process. Honestly, I’ve commented more than once that I wish the claims process for my personal healthcare insurance worked even half as smoothly as it does for our dog. MetLife is truly remarkable in how efficiently and consistently they handle claims. It’s rare to find this level of reliability and communication, and it gives us real peace of mind knowing our pup is covered.
Insurer: MetLife
By: Ron Legus
the quick review process and the amount…
the quick review process and the amount covered by insurance.
Insurer: Spot
By: Candace Spence
Thank you, Pet’s best
Lola, our beloved Weimaraner, was diagnosed with lymphoma when she was a little over 4 years old. At the time, her oncologist warned us that treatment could cost as much as $20,000 - almost what a full college semester will cost our high schooler daughter. Having Pet’s Best, which has never unfairly denied our claims before, spare us from having to decide between paying for college and giving our beloved Lola around. Nearly 2 years (and almost $30,000) later, we are grateful for the wonderful gift of time we’ve received, and for the steadfast commitment shown by Pet’s Best to help us enjoy it with our Lola.
Insurer: Pets Best
By: Natalie
Best decision for pet care!
It's so easy to submit a claim! I was amazed how quickly I was reimbursed! I was reimbursed far more than I thought I would be. I'm very happy and impressed with Fetch. Best decision I've made for pet care!
Insurer: Fetch
By: Rosetta Cozart
Buyers Beware
We purchased our puppy from Bark Street Puppies on Saturday 11/22/25 at 3:00PM and were pleased to hear that a policy with Trupanion was included with the transaction. We were advised that a health exam needed to occur within 24 hours. A full health exam was performed on Monday 11/24/25 at 2:00PK at Pets R Family Veterinary Hospital but due to processing issues the claim was not able to be directly filed by the Hospital forcing us to pay for the service and await for a reimbursement. Our claims were finally processed on 12/31/25, five (5) weeks after submission. The claims were denied because we “failed” to have the examination occur within the 24 hour period. When we challenged this decision claiming that no veterinarian office is open on a Sunday so the 24 hour requirement was met with the visit on Monday. Trupanion responded by saying 24 hours means 24 hours whether or not a weekend or holiday falls within their stated timeframe. How absurd! Throughout the world all businesses including governmental agencies take into account non business days when calculating timeframes. With this in mind we believe that we should be compensated based on the fact that only emergency services are available on Sundays and or holidays. Trupanion’s decision is contrary to normal business practices. Buyer Beware as this company has shown that they will use any excuse to avoid normal payments through the use of deceptive practices.
Insurer: Trupanion
By: Theodore Firios
The fast turnaround with reimbursement
The fast turnaround with reimbursement. Also keeping me in the loop with EOB.
Insurer: Fetch
By: Julie Wolfe