Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great customer service
Claims are processed quickly and fairly, based on level of insurance purchased.. It is easy to post claims online and funds are sent to customer bank account via direct deposit. The company responds to claims and any questions quickly. Customer service is a strength for this company. A+ for customer service.
Insurer: Pets Best
By: Anita
Pet insurance
Pet insurance has been a god send for us. Out of 5 pets all but 1 have had major health issues that would have been hard to pay for out of pocket. As the dogs get older the premiums go up but until after 10 or 11 it has always paid for itself in claims submitted. Pets Best has been wonderful and we have had it for over 10 years .
Insurer: Pets Best
By: Pam
The worst. Do not waste your money!!
If I could give them zero stars I would. You’re better off saving your money on your own because these guys will not pay out a single claim. Bought insurance for my kitten and during the first year she felt a bit sick so took her to the vet and she got treated for a slight respiratory virus. Fetch didn’t cover because of some BS they stated. It wasn’t a lot of money so I said ok I will let it slide. It came time to neuter her and I opted for a plan that covered part of neutering. Nope denied too because it needed an add on. They are complete crooks, stay away.
Insurer: Fetch
By: Andy
Claims process a hassle
I have had many headaches submitting claims. Sometimes Healthy Paws will contact my vet for records, sometimes I get a message saying I have to contact the vet and have them send records. I work late at night, so I can’t contact anyone after work, and I frequently don’t have time before work to try getting through to the vet to have records sent in. So multiple claims have been denied because I couldn’t get in touch with the vet to have records sent in within the timeframe given. I also had an incident of sending in a dozen invoices at one time and all were denied before the end of the day. I seriously doubt they were even looked at before being denied because when I called customer service to find out what the f was going on, all were approved on review. Because of all the hassle, I would only submit claims when I would have the time and energy to call the vet to have records sent in and call customer service if the claims were denied. That wasn’t often, so I literally have a stack of unsubmitted claims 2 inches thick that goes back years amounting to tens of thousands of dollars.
Insurer: Healthy Paws
By: A
Emergency vet hospitalization
My puppy (8m old, male, mixed breed) was coughing for a week and suddenly got very sick overnight. We rushed him to our local emergency vet where he was diagnosed with pneumonia, GI upset, and dehydration. They admitted him and kept him overnight for iv fluids and antibiotics. Once he was stable, he was discharged on oral antibiotics and followed up with his vet two weeks later for an exam and x-ray. At this exam he was found to still have some lingering pneumonia, and was put on an additional week of antibiotics. We just had our second follow up appointment today and he was totally cleared—all better! In total, the care for my pup amounted to around $3,500, an overwhelming amount for a young couple in our 20s. Luckily, Pets Best approved both claims (the emergency vet and the first follow up—I’ve just submitted the claim for our second follow up appointment)—leaving us responsible for only about $1,200 of the total cost. A MUCH more manageable amount. Plus, since our deductible is met now and our plan is unlimited, we have peace of mind in case anything else happens this year. For only about $20/month, getting our pup insured with Pets Best was a game changer and we’re so grateful we made this decision.
Dealing with Cushing
My pet has Cushing disease and as a result needs monthly refills of his medication which can become costly. Pet Best reimburses me for at least 80% of what I pay which is very helpful and very appreciative. They inform you right away of the status of your claim and then reimburses you in a timely fashion.
Lola - Dealing with Bladder cancer
It had been a very long and stressful year dealing with my dog Lola fighting against cancer. Lot of doctor visits, medication and chemo sessions that would not be possible without the support of "PetsBest" insurance. It helps to alleviate the worry knowing that she can receive her treatment without worrying about high medical bills. We still have to pay for those expenses, but the "Claims" process is easy to follow; the company refunds are processed very quickly at 90% rate after deductible which for sure helps to keep the treatment going
Amazing
Having pet best insurance was extremely easy to use and helped financially.
Luxating Patella Surgery
One of my pups recently had luxating patella surgery, and I am so glad that I had coverage from Pets Best, as orthopedic surgery is not cheap. I am in the veterinary field, so I have gone back and forth with myself about keeping coverage for my animals (I have 3 dogs and 2 cats, so it adds up quick) but this has definitely proven to me that it is totally worth every penny, because I was able to get my girl the best care possible, knowing I would get some of my money reimbursed to make it less stressful, financially. Filing the claim, uploading medical records, and everything was so easy. I was shocked by how quick the whole process was, and how quickly I was able to get the reimbursement. It helps me feel much more at ease, knowing that Pets Best is here to help if my animals need any sort of specialty, or emergency care. Even if you only have accident/illness coverage, it helps with the more unexpected things that come up. Overall I am very happy with my experience, and definitely recommend Pets Best to anyone who is looking to get pet insurance for their furry friends.
Lenny's bladder stones
When we purchased Pets Best insurance for our adopted dog, Lenny, we hope we wouldn't have to use it for anything other than routine care. When he was diagnosed with bladder stones, the x-rays and surgery proved quite costly. Thankfully, Pet's Best system made it easy to file claims and they paid promptly. Glad we did it!