Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Prompt Claim Handling
My claim was handled very promptly. The explanation of benefits was detailed and clear. I was very satisfied with my claims experience.
Insurer: Pets Best
By: Elizabeth
Healthy Paws Pet Insurance
Healthy Paws Pet Insurance review We chose Healthy Paws pet insurance on the recommendation of a friend and we're so glad we did! We did our due diligence and compared several pet insurance plans before choosing Healthy Paws for their illness/accident plan. It's an affordable plan that offers enough coverage to really make a difference when unexpected emergencies arise. We can cover routine yearly exams and medications, but this plan gives us an extra level of comfort if our pup should become ill or is injured in an accident. As luck would have it our 6 month old puppy became ill with a stomach issue that required an ultrasound and overnight stay in the hospital. It was crazy expensive but Healthy Paws came through with flying colors. The plan covered 80% of the total cost (minus the deductible) and the money went into our checking account within 3 business days of submitting our first claim. We are very pleased with how smoothly the claim and reimbursement process went. I should add that we chose this particular plan because it fits our retiree budget, but they offer several plans to suit all needs. We highly recommend Healthy Paws. P.S. Our pup recovered quickly from his illness and is back to his same old puppy shenanigans. 🐾
Insurer: Healthy Paws
By: Nancy
Pets Best Happy Customer
"I've been very pleased with my decision to go with Pets Best for my pet insurance so far. I did extensive research (reading all articles, top 10 ratings, calling the customer service lines) for many companies and Pets Best was among the top 5, if not #1, in everything I looked into. The only complaint I saw was that the time between submitting the claim and receiving the reimbursement was between 15-42 days. I was hesitant at first but I'm here to say that I submitted my claim on a Monday (Wellness/Annual Visit), I was notified on Wednesday about receiving my reimbursement, and I received the reimbursement in my account on the following Wednesday - Less than 2 weeks! I feel like I made the right decision with Pets Best. "
Scam company
My dog ingested a foreign object from the trash, which caused him to vomit. Initially, he vomited a corn cob. Unfortunately, vomiting continued weekly, and the vet ultimately diagnosed him with pancreatitis. Treatment is ongoing, and we may need to perform X-rays. Pet Best Insurance deemed this incident not an accident and denied coverage. This highlights their tendency to find excuses to avoid paying claims. I strongly advise against purchasing insurance from them.
Insurer: Pets Best
By: Matt
Excellent Service and Speedy Claim Reimbursement
I am super impressed with the service and speedy claim process. A prime example is when my dog had surgery. Not only was the claim process easy and the claim reimbursement speedy, but they went a step further to follow up on my dog's recovery. It really meant a lot for Healthy Paws to reach out. Definitely a testament to such a caring company.
Insurer: Healthy Paws
By: Lisa
Shelter Dogs Healthcare Ruined Permanently
This pet insurance company has deliberately misleading language in their online sign up process relating to waiting periods. They state that you may not file claims for any condition treated during the waiting period. This would mean claims would be denied if they took place during this period. I found out today that in reality any condition DISCOVERED during the waiting period will not only not be covered for the visit, but will also be logged a pre-existing condition for future denials, even though it occured after the start of the plan. Now with a 180 day term for a consideration of not being pre-existing, our dog has a monthly preventative prescription that will NEVER be covered because Spot relates to that keyword in her diagnosis. Furthermore I am now permanently stuck paying out of pocket with no insurance coverage since at this point these are now all 'pre-existing'. Absolutely heartless scam artists
Insurer: Spot
By: Casey
Recent claim
My recent claim with pets best was processed within a few days with no questions asked. The reimbursement was exactly what I expected. Excellent insurance!
Insurer: Pets Best
By: Kristin
Highly Recommend!! 😊
"It's our 1st time using pet insurance and we are pleasantly surprised about the reasonable cost, as well as the efficient claims process start to finish! (If only HUMAN insurance was as easy!) I have recommended your company to several people!😊
BEST DECISION
I had purchased pet Inurance for my Golden when he was just a puppy. I always tetter tottered with the thought of is it worth it. I am paying a premium and not even going to use it (but isnt that how all insurances work. You hope you don't need it) My 7 Year old boy was diagnosed with Lymphoma and heving insurance was the greatest blessing. It made all of my decisions regarding Testing and treatment alot easier. If I hadnt had the comfort of insurance I wouldnt have got to enjoy my boy for as long as I did. I also adopted a new puppy after the loss of my boy and I ensured him before I even picked hime up.
Insurer: Pets Plus Us
By: Erin
Easy to place a claim
I'm a first time Pet Insurance owner. After many dogs and lots of medical bills the coverage MetLife offered met all my needs at a great price point. With MetLife, the claim process was easy to use - the customer service reps were so helpful and caring, and the payout process was seamless. I'd recommend to all pet owners out there!
Insurer: MetLife
By: Michele