Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Healthy Paws is great!
We have a yellow lab (Simon) and have a pet insurance policy with Healthy Paws. Simon tore his ACL and had to have surgery. Healthy Paws paid the invoice in only two days with no questions asked other than to kindly following up a couple days later inquiring how Simon was recovering. It made a stressful experience easier for us. If you are in the market for pet insurance, I would highly recommend Healthy Paws!
Insurer: Healthy Paws
By: William
Pets Best is the best!
"We have had several claim with Pets Best but never one as expensive as this one. My poor boy had bladder stones. The vet (unfortunately) did not see the need to do surgery, so in two months, we had to go back. In a stream of unfortunate events to follow, we were back and forth to emergency vets, this was EXHAUSTING. Finally we asked that they do a surgery and they did. This was all very expensive and very stressful and many missed days of work. Pets Best saved our bacon with their wonderful insurance! I am forever grateful and I will continue to refer their name to ALL of my friends and FB
Insurer: Pets Best
By: Jennifer
Great Service
Pets Best reimbursed me within a week and a half of submitting my claim. Excellent response time.
Excellent!
So glad that I have trusted Pets Best. I was skeptical at first based on so many negative reviews, however, I have had to use them twice for claims now, and they paid the claims perfectly exactly according to my policy and the set coverage limits, no questions asked, as expected. I believe most of the negative reviews must be based off of people who do not actually read the policy details and who don't understand what is covered and what is not. I am so thankful that I got this insurance, and thank you to Pets Best for making the process very simple and for standing behind what you say, you will cover!
Urgent Care Visit
Why: suspected my dog had a UTI Where: urgent care San Diego When: late Saturday 2/8/25 Vet verified through testing my dog had a UTI and needed antibiotics, anti-inflammatory, and pain meds. Filed my claim (simply uploaded a photo of my itemized reciept with total amount paid) on Sunday and it was approved within the same week. Reimbursement went straight to my bank account. Process was quick and easy.
Insurer: Pets Best
By: Cassandra
Thank you, Hartville pet insurance.
Our beloved cat had an accident and fractured her back leg. She needed surgery, which was very expensive. After I paid for everything and I submitted the claim, I was ready to fight for the reimbursement, like you always have to do with insurances. Three days after, the claim was accepted, no questions or uncomfortable phone calls. I had the reimbursement included in my policy less than one week after the surgery. Thanks Hartville Insurance for making things so easy in a moment of need. 100% recommended.
Insurer: Hartville
By: Maria
Pets Best has been an absolute lifesaver
Pets Best has been an absolute lifesaver for me and my pet! Their comprehensive coverage gives me peace of mind, knowing that my furry friend is protected no matter what. The claim process is incredibly fast and hassle-free, making it easy to get reimbursed without any stress. What truly sets them apart is their outstanding customer service—every interaction I’ve had has been friendly, helpful, and efficient. I highly recommend Pets Best to any pet parent looking for reliable and trustworthy insurance!
Pets Best has been an absolute lifesave
Pets Best has been an absolute lifesaver for me and my pet! Their comprehensive coverage gives me peace of mind, knowing that my furry friend is protected no matter what. The claim process is incredibly fast and hassle-free, making it easy to get reimbursed without any stress. What truly sets them apart is their outstanding customer service—every interaction I’ve had has been friendly, helpful, and efficient. I highly recommend Pets Best to any pet parent looking for reliable and trustworthy insurance!
Pets Best is awesome
They always make it so easy to make a claim! I just submit my vet receipt and they send me a breakdown of what is covered and what isn’t. My dog has allergies and is on injections and pills for it. I recently got her allergy tested and started immunotherapy drops and they covered a lot of the testing and the medication!
Save your money
Classic insurance company Deductible expensive enough to disinsentive you from using insurance unless major claims. Won't cover existing medical conditions but will charge you the same as some one covered for everything. My personal story is my daschound had a back surgery before policy, another one 3 years into the policy which I knew wasn't covered and paid out of pocket, sadly back went out again a couple years later. We decided it wouldn't be fair to put him through another at his age. The first claim I made in 6 years of having a policy was for euthanasia which should be covered.. ...but guess what nope not even that would be approved because of the reason having to do with a back injury. 6 years with only increasing premiums just to get denied for that. Never deal with them again
Insurer: Trupanion Canada
By: Michael