Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,035 total
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Very pleased with Pet's Best
I've been very pleased with Pet's Best claim process. When I am done with the vet visit, I take a picture of the bill, a few clicks on the app, less than a minute of my time and it's done. I have heard back within a week of my claims, and the claim is directly paid into my checking account. Easy peasy
Outstanding Service!
"Our 4 year old wiener dog was suffering from an ulcerated eye and had to have it removed. It was an expensive surgery, but with my Progressive Pet insurance, 80% of the cost was covered! It was super easy filing the claim and our little buddy is doing great! This insurance is very valuable and every pet owner should have it. I highly recommend it to all my dog owning friends. Thank you for the great service!!"
Insurer: Pets Best
By: Dwight
Claim process has improved drastically
The speed of the claim approval has improved drastically. It typically took around six weeks, but this time it was processed in about two—possibly even less. This was my first claim in quite some time, so I’m not sure whether the faster processing was circumstantial or indicative of a new standard. I truly hope future claims will be handled just as efficiently.
Pet's Best
"My dog was diagnosed with pruritis, requiring daily medication. I am able to get his prescription filled in 3 month increments, reducing the time I have to spend going to the vet to pick up his medication. Filing the claim for reimbursement is as easy as taking a picture on my phone. Within a couple of weeks, the claim amount is automatically deposited into my bank account."
Insurer: Pets Best
By: Angela
Still waiting
Over a month since my kitten had a long string removed from her intestine. Spoke with customer service a week ago who said everything was in order and that it would be completed within a day. My other kittens claim was completed quickly (we didn't know who ate the string off the toy). 10k credit card bill. Ouch! Do payments delays include interest?
Insurer: Pets Best
By: Barbara
Pets Best is the best
They deliver on their promises. The claims are paid quickly with NO hassles. $20,000 in bills were paid in 2 weeks. My puppy again $5,600 in bills paid withon 2 weeks. The process is simple. Submitting a claim takes 3 mins. And they're the least expensive. Imagine that!!!
My pup's surgery and claim submission
My dog Tami had to have surgery for a worrisome condition. Luckily, it was successful, though it would have been difficult to afford it without the insurance from Healthy Paws. Like all my previous experience with Healthy Paws, the claim was settled promptly and met all of my expectations for coverage. It was a happy surprise when the folks at Healthy Paws emailed me to check on her and wish her well. In terms of the processing, I wish I could have Healthy Paws for my own insurance--so much better than any human insurance I have ever had. I submitted the claim and within a couple of days it was processed and I had my payments deposited directly into my account. There are never any lost claims or delays.
Very poor
I’m disappointed at how long and frustrating the claims process is. Took them several weeks to finally resolve our claim. Yet they keep increasing my rates. I would not recommend them to anyone
Insurer: Pets Best
By: Rooy
PetsBest Rocks!
Insuring my two dogs with PetsBest has been one of the best decisions I've ever made. The claim process is easy, and the coverage is fantastic - from chronic ear infections to a rare neurological disease, I have needed it many a time. I recommend them to all my friends.
MetLife did very well
Transferred to Metlife from another pet insurance. It was night and day. In my experience, faster and easier processing. Very good customer service! I chose 100% coverage and did not regret it. I was able to transfer despite pre-existing conditions as long as you have documentation and have to wait for the waiting period. I truly believe they have a good product and took care of my pet.