Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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RIP Healthy Paws - I miss what you once were!
I hzve had 4 dogs insured with Healthy Paws going back to 2011 - just a couple of years after they began business. Up until this past year there was no doubt as to their being an incredible 5 star company that was truly pet asd people centric, Enter Chubb who was doing some of their underwriting but bought them out and is now the owner. The company is already suffering greatly azd I can no longer recommend them. First as others have written I believe they are selectively targeting policies they want to dump by egregious rate increases. My dog's renewal came a few days ago. The real difference in her is her age it went from 7 to 8 - still young, but the rate increase was over 70% to $270 per month for 90% coverage and $500 deductible. In the past if you want to lower your premium, you wre offered multiple possibilities in the deductible and coverage level. I was offered one aLternatrive if I didn;'t want the new premium..... I was offered 60% coverage and a $1000 deductible. No other options. I understand the cost of veterinazry medicine is going up fast and I live in a pricey zip code but even then the cost of veterinary care has risen about 21% over the past 2 or 3 years on average,. 70% increase in my rates is disgusting, It doesnt stop there with economic pressure. My then 7 now 8 year old hazd one of her first actual claims - not even enough to get out of the deductible. Mind you she has been continuously insured since she was 8 weeks old and had proper examinations as a puppy and adult. There was no preexisting condition because she was insured at that age with a clear r4port and no history of claims, A no brainer. They kept demanding records that didnt exist and looking for conditions that werent there or wouldnt have mattered, Anything would be covered, because anything found would hazve been while she was insured with no preexisting anything,. They just wouldn;'t settle the claim. Customer service went from friendly in the old days to possibly outsourcfed (non US) and clearly not pet centric support,. They then made up a reason to deny my simple claimi that did not stand up to an appeall, I prevailed but it was a hassle that never would have happened in the old Healthy Paws, They were great, but now they're gone, apparently.
Insurer: Healthy Paws
By: Jeffrey Goodman
They hardly cover anything even when my…
They hardly cover anything even when my monthly premium is $60 per month and when they do cover something it takes forever to get reimbursed
Insurer: Pets Best
By: Ryan Millard
Overall a Decent Experience
The highlights of this transaction: I was notified when my claim was received, when it was reviewed, all activity that slowed down approval, and when it was accepted. What would make the experience 5 stars is communication about when the check was sent. I received the check this week. I now have to figure out when a reimbursement check was sent for a previous claim
Insurer: MetLife
By: Tech Not
Easy to submitclaims and quick response
Easy to submit claims and quick response
Insurer: Spot
By: Flossie Jack
Easy to use app and quick to be…
Easy to use app and quick to be reimbursed
Insurer: Spot
By: Rebecca Hart
Submitting a clam and the approval…
Submitting a clam and the approval process was quick and easy.
Insurer: Spot
By: Debbie Campbell
Fast processing of the claim
Fast processing of the claim
Insurer: MetLife
By: Roberta Shockey
It did take a while to get my first…
It did take a while to get my first claim completed, but once completed funds were in my account the next day.
Insurer: Embrace
By: Mary Mould
Wallet and Life Saver
I’ll be honest Pets Best is probably one of the best investments I have made next getting my dog. My little dude ended up with some tumors and a broken tooth over time and I never really had to worry about affording it because of my coverage. It’s also helpful with recurring medications and wellness checks.
Insurer: Pets Best
By: Sara Harvey
Highly Recommend Healthy Paws - insured since 2011
I don't usually leave online reviews for products and services, but I rave about Healthy Paws to everyone in my life. I've been with them since 2011 and have had numerous pets covered with them. They have been a spectacular insurance company. I cannot recommend them enough. Never had an issue with coverage, fast reimbursement, and stellar customer service. If only all insurance companies acted this way.
Insurer: Healthy Paws
By: NYC Pet Owner