Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Amazing company
"I have bragged about Pets Best to everyone. I have never dealt with a company that was so efficient. There has never been any issues. The proficiency with which they pay and are on top of every aspect, is truly top notch. I have never had to contact them for anything. They just do what they are supposed to. I cannot recommend them enough! "
Claims are reviewed and paid in quickly.
Claims are reviewed and paid in quickly.
Insurer: MetLife
By: Evelyn Ortiz
Great plan and certainly easy to use use…
Great plan and certainly easy to use especially with a vet practice that files direct. Thank you
Insurer: Trupanion
By: Claudette
Let down after 9 years with Healthy Paws!
My dog has been with Healthy Paws for 9 years on the 12th of December 2025 my dog was taken into emergency & kept until December 16th. I submitted my claim to Healthy Paws they told me that my policy had changed on the 14th of the month (December) reducing my reimbursement to 70% from 90% !!! Leaving me with a hefty bill. I disputed the claim andI’m still waiting to hear back.
Insurer: Healthy Paws
By: Emmy Daniels
Great Customer Service
Great Customer Service! Vary easy and quick claims process.
Insurer: MetLife
By: Joe C
Fair & Timely Claims Process
Our claims through our vet or those we have submitted ourselves have always been handled in a timely, fair and equitable manner. I feel Trupanion provides a reasonably priced pet insurance product.
Insurer: Trupanion
By: Robert Syrovatka
Thank you
This is the second dog that we have had with HP Insurance. The process of submitting claims and receiving feedback/communication was above and beyond what I was expecting. This last claim was the biggest we have ever submitted, even when we had our dog Zoey Peele (RIP). I submitted 65 pieces of paperwork regarding Nala's injury, and when I tell you the process was dummy-proof (LOL), it truly was. I also thought because the bill was so much, that it would take a few months for everything; NOPE! We got back our money within 2 weeks of submitting, and that was right before Christmas, so needed. My co-worker has pet insurance with a different company and could not beleive HP process and quickness. His dog has a major injury months ago and it took them close to 6 months for a $6k claim. Once again thank you so much for making this process so easy.
Insurer: Healthy Paws
By: Raymond Peele III
Website was easy to follow to submit…
Website was easy to follow to submit claim. Prompt response.
Insurer: Pumpkin
By: Kathy
The service was fine but I wanted to…
The service was fine but I wanted to see the numbers in WRITING. I couldn't get the "get a quote" link to work and even messaged their IT about it but never heard back. Ultimately, I did it through the phone but once I received the email back with the coverages (they wouldn't send an email prior to my acceptance and credit card showing these numbers) I realized the deductible was NOT the $250 deductible provided through my employer but the standard $500. Nationwide was only financially good for us if we had the $250. Now I'm jumping through hoops to fix it but I guess I'm going to be SOL. The coverage works fine I'm sure but now I'm paying too much for something I didn't want. I do NOT recommend calling to get a quote.
Insurer: Nationwide
By: BP
They are efficient in paying me back…
They are efficient in paying me back what i paid to the vet
Insurer: MetLife
By: Deborah Morrow