Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
62,907 total
Other Categories
Quick communication and ease
Ease of use, navigation of website and quick response to claims. I also appreciate the consistent updates.
Insurer: MetLife
By: Steve
Poor user interface both on website and…
Poor user interface both on website and on app. Payout methods didn't work, had to wait for physical checks to arrive. Insurance wasn't there for me when i needed it the most.
Insurer: MetLife
By: Carlos Ramos
Trupanion is excellent in every way I…
Trupanion is excellent in every way I can think of. Really love it that the vet can bill while you are checking out and you know how much they covered instantaneously. Great organization.
Insurer: Trupanion
By: Polly Smith
After an explanation,,,When I first submitted Sta's diagnosis…
When I first submitted Sta's diagnosis it was rejected because she had a rash in 2021 due to fleas. She was diagnosed with Cushing's in late 2025. She had a horrible rash but it had nothing to do with fleas. Once I talked to someone on the phone, he understood the difference. Then Met life weighed in in Star's favor.
Insurer: MetLife
By: Maria
Overall, pretty darn good
The only reason I didn't give a 5 is because a couple reimbursements seemed to take awhile.
Insurer: MetLife
By: P J Daniel
A+ Insurance
Portal is user friendly. Quick response to claims submitted and great insurance coverage.
Insurer: Trupanion
By: Lisa
Extremely Easy
It was extremely easy to download all required forms on your website. When I would sign in to check the status I could see I was in "queued" status which let me know the claim was being reviewed. The only thing is that claims should be processed sooner as I needed to pay my credit card soon so I would not have interest charged on my credit card account.
Insurer: Spot
By: Emcee
Very quick payment for my 8 month old…
Very quick payment for my 8 month old ESS seizures, hospitalizations and treatment. Very pleased.
Insurer: Trupanion
By: Robin
Dental pain relief
I was fortunate to not need the insurance after purchasing it for a few years. But when my girl Lacey ended up with dental fracture injuries PetsBest processed my claims quickly - even reaching out to my vet for records. All applicable charges for visit and surgery were taken care of and I received payment based on my policy terms. Highly recommend PetsBest !!
Insurer: Pets Best
By: Cindy K
Quick processing of claims
Quick processing of claims and I have never once had to fight to have a claim approved.
Insurer: Pets Best
By: Karen Ritchie