Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Cannot say enough positive things about…
Cannot say enough positive things about our experience with Spot. No questions asked about our recent claim and reimbursement was within 48 hours via direct deposit. So happy with our decision to use Spot!
Insurer: Spot
By: Al Chien
So greatful that Our Beloved Missy and…
So greatful that Our Beloved Missy and Oreo have this pet insurance. The process of submitting a claim is very easy. . Our beloved Missy has Liver cancer and sadly 😥 there isn't a treatment available for her. We are enjoying the time we have left with her shes still having very good days
Insurer: Spot
By: Tasha b
Nadine Provided Exceptional Service
Nadine was my Pet Advisor. What a treat she was! She was pleasant and knowledgeable and answered all my questions with ease. Her cheery nature and apparent love of animals was evident. She is a great ambassador for Fetch. With Nadine's professional guidance, I feel very happy knowing we got the right insurance for our beloved dog.
Insurer: Fetch Canada
By: Janie
Healthy Paws made it simple and easy
Healthy Paws made it simple and easy. No surprises. Wish I could say that about my insurance!
Insurer: Healthy Paws
By: S Killips
Easy to file a claim
Easy to file a claim, instant emails regarding the processing of the claim, quick reimbursements.
Insurer: Healthy Paws
By: Patricia Yager Delagrange
I’m sharing this review in hopes of…
I’m sharing this review in hopes of sparing another pet owner from the difficult experience we had while filing a claim with Pets Best Insurance. Our dog, Luna, has a pre-existing condition (seizures), which we fully disclosed to Pets Best before obtaining coverage. Recently, Luna experienced a water submersion incident that caused respiratory distress. She was treated by both our primary veterinarian and an emergency veterinary hospital. Pets Best covered the initial visit that morning, but denied coverage for the emergency hospital visit later that same day — the more significant portion of the expense. Their justification was that Luna’s fall into the pool was caused by a seizure, a pre-existing condition, despite there being no clinical evidence of a seizure. In fact, the emergency veterinarian who treated Luna provided a written statement confirming that nothing indicated she had experienced one. Unfortunately, Pets Best chose to disregard that professional assessment and instead based their denial on a speculative comment my wife and I made, acknowledging Luna’s medical history and uncertainty about whether a seizure could have played a role. In other words, Pets Best chose to rely on hearsay over the documented medical findings of a licensed veterinarian. We understand that insurance companies must evaluate claims carefully, but this decision felt both unfair and deeply disappointing. From a business perspective, it’s also puzzling — had they covered this claim, they likely would have recouped the cost through our premiums within a year. At the end of the day, we’re simply devoted pet parents advocating for our girl, who can’t speak for herself. Pets Best presents itself as a company that supports and protects pets and their families, but our experience suggests otherwise. I encourage anyone considering this company to do thorough research and find an insurer that truly prioritizes the well-being of your pets as much as you do.
Insurer: Pets Best
By: Tommy
Great customer service
Great customer service. Claims are handled quickly and efficiently!
Insurer: Pumpkin
By: Amanda Brazil
This is the best pet insurance ever
This is the best pet insurance ever. They are very clear about what is and isn’t covered. It’s very easy to submit a claim and they pay out within a few days. Recently I lost my beloved dog. They sent me several letters of condolences, cancelled the policy and reimbursed me for the unused time. All of this without me having to pick up the phone . I wish every company I deal with in my life were as kind and well managed.
Insurer: Healthy Paws
By: mc
Pets Best is the "BEST"
I’ve been a Pets Best customer for a couple of years now, and I can honestly say it’s one of the best choices I’ve made for my pet’s health and my peace of mind. When my dog got sick, I was worried about how expensive the vet bills would be. Thankfully, Pets Best made the entire process simple and stress-free. Submitting a claim online was quick, and I received my reimbursement faster than I expected. What really stands out about Pets Best is their transparency and excellent customer service. The coverage options are flexible, the monthly premiums are reasonable, and the policy clearly explains what’s covered — no hidden surprises. I also appreciate how easy it is to customize a plan that fits both my budget and my pet’s needs. Thanks to Pets Best, I never have to hesitate when my pet needs care. They truly live up to their name — they’re the best! 🐶
Insurer: Pets Best
By: Gilda Klein
Friendly people
Friendly people, good information. Competitive prices and coverages.
Insurer: Prudent Pet
By: C. Rice