Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

62,907 total


Verified January 13, 2026

At checkout I mentioned we have…

At checkout I mentioned we have Trupanion, and within 5 minutes the claim was paid. So simple, I didn't have to do anything.

Insurer: Trupanion

By: Cathy Young

Verified January 13, 2026

Easy steps with the process

Easy steps with the process

Insurer: MetLife

By: Sridhar Maharna

Verified January 13, 2026

Easy process to submit claims.

Easy process to submit claims.

Insurer: MetLife

By: customer

Verified January 12, 2026

MetLife always processes my boys claims…

MetLife always processes my boys claims quickly and efficiently. We are very happy with them <3

Insurer: MetLife

By: Carol Waters

Verified January 12, 2026

I’ve submitted a few claims now and…

I’ve submitted a few claims now and they’re always handled quickly and accurately. That makes a good experience, however it does take a long time to receive a check there are some of us that don’t have checking accounts any longer. 😊

Insurer: Spot

By: Laura Bukvich

Verified January 12, 2026

Hands down the best pet insurance in…

Hands down the best pet insurance in the industry! Filed a claim over the holidays, had a direct deposit in 3 days. 80% of my money back! Excellent customer experience!

Insurer: MetLife

By: Francis Pa.

January 12, 2026

Could not process my claim online

Could not process my claim online. Had to call and then submit via email. Pets Best needs to fix their technology platform. Transition did not go well. And then because we did our wellness check 7 days before auto-renewal, Pets Best did not cover the full amount of the claim. So much for being efficient...

Insurer: Pets Best

By: John

Verified January 12, 2026

Good fast response to claims filed

Good fast response to claims filed. Fairness on what is covered and not covered. It would be a little better if I could just forward my vet bills that I have copies of by e-mail-mail to you. Now I make copies and send them by mail or FedEX.

Insurer: MetLife

By: AA

Verified January 12, 2026

The new submission set up is great

The new submission set up is great. Claims seem to be going smoothly quicker and easier. Fast payment too. Thank you.

Insurer: MetLife

By: customer

Verified January 12, 2026

Easy to Manage

I find it easy to submit paperwork and a clear summary of what is accepted or declined and why.

Insurer: MetLife

By: Irma J

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