Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The customer service was good
The customer service was good, but the medical review and approval is taking long considering no pre-existing conditions.
Insurer: Nationwide
By: customer
Speedy Service
It’s easy to navigate Spot’s website and to submit a claim. I appreciate the speedy email communications and reimbursements for my dog’s claims. I would highly recommend this company.
Insurer: Spot
By: Mary Mosher
I’ve that all my pets insurance w them…
I’ve that all my pets insurance w them for over 10years and would never be without. Coverage is excellent and affordable. Claims are processed quickly and when more information is needed THEY actually will reach out to my vet which makes things go so much faster. With all the other companies out there, I wouldn’t even entertain the thought of changing.
Insurer: ASPCA
By: Valerie Ollar
The quickness of the response to the…
The quickness of the response to the claim submitted was phenomenal. The concern for our pet was genuine.
Insurer: Trupanion
By: Kenneth
I am so impressed with MetLife Pet Insurance - they came through for me
I am so impressed with MetLife Pet Insurance. They not only made submitting a claim very easy but the turnaround time was fast. They covered my dog's ACL surgery even after his other leg had ACL surgery before I got MetLife. I had asked three times if it would be covered and not considered pre-existing and I was assured it would be. When it was time to put in claim I was worried they would "back out" and not stand up to what I was told three times that it would be covered. But low and behold they were a company of their word and did exactly what they said they would do. I would highly recommend them.
Insurer: MetLife
By: A. Hayduk
Had two dogs on the wellness plan
Had two dogs on the wellness plan, was told I would get 150$ annually toward dental cleaning for each dog and 100$ annually for routine blood work for each dog. I did get both dogs teeth cleaned and because they are senior dogs, routine blood work is done prior to the dental cleaning. I submitted the claims for dental cleaning and blood work for both dogs and it was all denied. They stated that gingivitis and tartar build up is a pre existing condition and the blood work was not covered because it was related to the dental cleaning. Please people beware. I cancelled the policies and had to pay them a lot to cancel.
Insurer: Pumpkin
By: April Connelly
My little guy was very sick
My little guy was very sick, he entered the hospital and was there for 2 nights.As soon as he was home I entered the claim into the Healthy Paws Pet Portal and within 3 days the reimbursement was in my bank. They are so easy to work with, I would recommend this insurance to anyone shopping around.
Insurer: Healthy Paws
By: Sharon
Good price, easy claims process
Good price. Claims process was fast and easy too.
Insurer: Pumpkin
By: April Feldman
Faulty record keeping system
I had to send treatment info three times because their system seems to lose records and doesn’t follow-up
Insurer: Healthy Paws
By: Max the Cavalier
A few issues with a large claim
A few issues with a large claim. I called the Healthy Paws call center, the first time to determine coverage for an emergency surgery for my dog. I called from the animal surgery center. Then I called the call center again, a few weeks later on paperwork issues regarding the claims process. I was disappointed in the call center, as I did get "stock" answers for both calls. The one call center associate, on the second call regarding paperwork issues, appeared to keep reading from a script repeating to me the same answer a few times. My question had nothing to do with the answer I kept getting. Very ambivalent answers and not very knowledgeable individuals on two of the three calls I made. The third associate seemed to have a bit more knowledge. Suggestion for the future. A claims representative who is knowledgeable about policies and can access them should be on call to help frantic pet owners determine their coverages in an emergency. In defense of Healthy Paws, I did not apparently send in the correct document the first time for reimbursement, so that delay is on me. However, I had to log in to my Healthy Paws account to find the notification. When I did send in the new additional document the review time was shorter. It would have been nice to have been sent a personal email to my email address on file that there was a notice to me on my account. And this item needed attention. I happened to check on the claim a week later to find the request. However, ultimately my dog surgery was covered per the policy guidelines, and I am thankful that it was covered and I had the policy that I had in place. It was very helpful. No complaint as to the coverages and the reimbursement disbursed.
Insurer: Healthy Paws
By: Lisa Cherry