Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pets Best Came Through for Our Golden Retriever's Dental Need
Well, it all started with something we weren't expecting - our Golden Retriever Teddy somehow had the tip of his right canine tooth break off. Our guy's health has always been a top concern for us, and we've always supported it by including Pets Best insurance in his care. His plan has always been there, but we had never had a need until now. Our regular Vet referred us to a canine dental specialist since the canine tooth is a critical tooth in the health of a dog. Our dental specialist said we were seeing them at the right time and the tooth could be saved. Well, who knew dogs could get a root canal and crown? We sure didn't, but we are glad our dentist was able to save Teddy's tooth. Come to find out many of the staff at the doggie dental office also rely on Pets Best for their own pets. Our paperwork was well prepared and the submittal process with Pets Best was very easy. We were kept informed via both email and status reported via the app on our phone. While it took a couple of weeks to process, the procedure was approved and we were reimbursed. Yes, we were happy that Pets Best fulfilled the claim... it makes us feel like they understand how important our pet's health is to us, and being there when we really needed it helps keep our family financially stable. Pets Best has been a good investment for us, and certainly a good investment for our pup Teddy. Thank you!
Easy to send in vet bills
Easy to send in vet bills. Fast payment.
Insurer: Spot
By: Gayla Fontaine
Had the worst experience possible with…
Had the worst experience possible with this company. They denied all of my claims for my kitten, claimed everything was a pre existing condition, and I could not easily find an email / phone number to contact them. Would not recommend.
Insurer: Fetch Canada
By: Brigitte Malana
SPOT Insurance
Easy to use, coverage is clear, and great customer service.
Insurer: Spot
By: Michael Montalbano
Excellent Coverage Through Fetch
Our 8-year old Boston Terrier began experiencing issues with her left eye (corneal ulcer, conjunctivitis, ectopic cilia, benign mass). After multiple doctor visits to our regular veterinarian, care was transitioned to an ophthalmologist who discerned that she was suffering from an ectopic cilia that caused many of the other issues with her eye. Our Boston Terrier underwent surgery and then I submitted multiple claims (invoices and medical records) to Fetch for the multitude of visits. As they have done in the past with another pup, Fetch paid a 90% reimbursement after the deductible was met. We are appreciative for the clarity in which Fetch uses in the reimbursement process along with the quick reimbursement—and most importantly our Boston Terrier is healthy and happy again!!!
Insurer: Fetch
By: Misty
SPOT is very prompt and fair with their claims processing service.
My little cocker spaniel dog suffered a cut on his paw so I took him to my local vet. I got the bill and paid it. I submitted the bill to SPOT Pet Insurance and 5 days later it was paid and SPOT had sent the reimbursement to my bank via direct deposit. Great service and a very fair coverage.
Insurer: Spot
By: Richard
Incorrect Claims Adjustments and Denials
If I could Healthy Paws Pet Insurance zero stars I would. Their claims adjuster rushed to review and approve/deny and mistakenly deny claims in record-time, only to delay 15 business days to correct their mistake. Insurance is EXPENSIVE... they want $300/month for a healthy dog with zero surgeries. RIDICULOUS. AVOID AT ALL COSTS!!!!!
Insurer: Healthy Paws
By: Jessica
Met life has been a pleasant company to…
Met life has been a pleasant company to deal with. They answer all our questions and concerns in a professional manner. All the claims we have submitted are processed very timely.
Insurer: MetLife
By: customer