Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,035 total
Other Categories
Think twice before getting a policy with this company
My issue started with my first claim. I've called in numerous times asking why I never received a refund. All of the necessary documents were uploaded. For some reason they keep asking for documents they already have. The rep's in the call center have confirmed numerous times all of required paperwork was received. Four months later and I still haven't received a refund. They asked me for medical records dating back to January 2025. My puppy was born in April of 2025. I will not renew my policy next year. Too bad I didn't read the reviews before taking out a policy with this company.
Insurer: ASPCA
By: Patricia Ann Jackson
I wasn't sure that insurance was worth…
I wasn't sure that insurance was worth it but on the first visit I paid $249 Embrace reemburshed me $150 of that, which is great. They didn't give me more I guess due to the fact that one charge was a fecal test at $70 so its all good. I have 90% and $100 deductable.
Insurer: Embrace
By: Joseph Ricci
Do not work with Lemonade
I adopted a rescue dog and immediately took her to the vet. She displayed some itchiness. The vet thought that it was caused by fleas/whatever she was exposed to as a stray. I got pet insurance a few weeks later and was a loyal customer with Lemonade for a year. ONE YEAR LATER, my dog had some stomach issues. She was given medicine and had a stool sample taken. The vet still doesn't know what caused it, but suspects an allergy to food. I sent in my first claim after a year of paying dues to Lemonade. They deny it. They say that since food allergy COULD be a potential diagnosis and since it has the word "allergy" in it, then it is a pre-existing condition, since itchiness from a year earlier COULD also retrospectively be caused by some sort of allergy. Absolutely unacceptable. I feel so powerless.
Insurer: Lemonade
By: Nell
Spot on!
Love having Spot pet insurance. So easy to submit claims and quick reply from the amazing customer service team!
Insurer: Spot
By: Patricia van Essche
Quick and transparent review and…
Quick and transparent review and payment of claims based on my policy. Very pleased so far.
Insurer: Figo
By: Carrie
Enrollment fee was not disclosed during…
Enrollment fee was not disclosed during quote process
Insurer: MetLife
By: customer
No pressure to sign up, answered all my questions
Excellent representative. Knew answers to my questions, never had to go check with someone else and get back to me which I appreciated. I had reviewed about 8 other pet insurance companies, and I am pleased with my coverage and payment amounts.
Insurer: Fetch
By: Denise Adkins
dont buy into this pln
i can not find my plan in my account. you denied a claim indicating the care was not in the plan. however, when i purchased that care was listed. Now i cannot find the plan to review the coverage
Insurer: ASPCA
By: veronica avalos
Quick finalized claims and easy to…
Quick finalized claims and easy to place a claim on their website ☺️
Insurer: Spot
By: Karen Lyons
No hassles
No hassles, claim went through with no issue, fast reimbursement
Insurer: Spot
By: Tanya Cardona