Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Very helpful
When I needed coverage last year; Trupanion was very helpful and I was surprised how much was covered for mochas surgery; now that he has to have another I'm hoping for the same great service
Insurer: Trupanion
By: Beverly
Deductible
I was very disappointed that your Deductible each year applies to each illness and not an annual deductible. I wasn't aware that was how insurance worked.
Insurer: Trupanion
By: Susan
Very pleased
Kelli was fabulous and followed up with an email. I am getting an amended invoice from the Veterinarian to have a portion of the claim re-processed. To date, I am very pleased with the professionalism and friendliness of your reps. The processing of the first two invoices on this claim was very efficient and all line items were perfect.
Insurer: Trupanion
By: vaughan
Pre-exisiting conditions
In my experience everything is pre existing and if it's a payable claim it's paid up to the amount of the deductible. I stopped submitting claims since it's a waste of time.
Insurer: Trupanion
By: Patrick
Deductibles
Your deductible per incident is costing me more money than a policy I have with another company for another of my dogs. In addition, this is the second time you tried to apply a new deductible for an already-claimed problem. This last time was for a RENEWAL of an Rx. The rep with whom I spoke apologized saying a careless rep misread the claim. I think not. I think your company tries to deny claims or start new deductibles on purpose to save money. I'd be happy to speak to a supervisor. As you see, I have multiple policies with you and don't appreciate this type of treatment.
Insurer: Trupanion
By: Dana
Always polite staff
All claims sent in to Trupanion were handled quickly and efficiently and the staff has always been helpful and polite to work with. GREAT experience always. Payments are made quickly on all claims submitted when the procedure falls under the covered items. Thank You
Insurer: Trupanion
By: James
Invoice
I find your "invoices" VERY confusing and hard to follow. Also, there was a mistake that shorted me approximately $55. Had I not reviewed the 3 invoices for this claim, it wouldn't have been found. I am concerned what might happen if I have an extensive claim, e. g. one that I had for a previous kitty (now an Angel) that ran for several pages and was c. $4,000 total. This shortfall was resolved, but only because I caught it. My $250 deductible was applied twice - - -
Insurer: Trupanion
By: Sue
Very patient
Rhonda was very patient with me and explained the claim in detail as I was confused about what was covered and not covered.
Insurer: Trupanion
By: Susan
Thank you!
I was happy with the conversation with the Representative in regards to my claim and with the claim process. I actually submitted a review online too in regards to our experience over the last 5 years. Thank you
Insurer: Trupanion Canada
By: Karan
Appeal
I would like for my claims to be appealed. I am still upset that it was ever even considered that Beau's allergies were labeled preexisting. I hope that you guys will allow me to get my money back and allow my past and future claims for his allergies and ear infections to be accepted.
Insurer: Trupanion Canada
By: Stephanie