Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great Service and Professionalism
I have been using Embrace for my two dogs and have always received great service. Their turnaround time for coverage refunds is excellent. Always reach a professional and helpful individual on the other line when I call them. Would highly recommend them.
Insurer: Embrace
By: SMJ
I was told that the form was not...
I was told that the for was not received but the invoice was both were sent in same email, I resent to Rosa with a note asking for conformation of receipt of 2nd email..no response 3 hours later..BTY I replied immediately to her email after we spoke.
Insurer: AKC
By: Richard
The process was slow and clunky.
I had embrace for a couple of years and then finally had my first claim. It took weeks to hear back and finally when I did they need more information even though I completed all the required forms. They wanted my pets full medical history. Wouldn’t that make more sense to require that in the beginning and just have it on file. Then I had to contact my vet and try to get the history and try to get them to fax it over, in a timely manner. One that was done it took another week for the claim to be paid. It was inefficient and slow.
Insurer: Embrace
By: Michelle
Pet Embrace is a wonderful insurance company
We have had a wonderful experience with Pet Embrace. They have always been very responsive when we have questions. Submitting a claim is very easy and they have a quick turn around. We have been very pleased with them.
Insurer: Embrace
By: Rachael
Cushings Disease and Severe Arthritis
Pancho Villa, a male Pomeranian mix, has been my canine companion since he was 3 months old. NOt looking forward to any unforeseen vet bills, I opted to invest in insurance for him. When he was six, the day before we were to move from California to Washington state, Pancho was diagnosed with Cushing's disease. When we got settled in our new home, we found a vet and explained Pancho's fragile condition. He was put on a regimen of expensive pharmaceuticals, and constant monitoring and testing. Embrace Pet Insuranace came through like champions. They have been picking up the tab on Pancho's medications and pay 90% of his doctor bills. They get me a check less than ten days after I send them a receipt, without question or complaint. I dare say, either I would be financially strapped or Pancho would not have lived to his present age if Embrace had not come through for us. From my view, Embrace Pet Insurance is a life saver.
Insurer: Embrace
By: Arthur
Great company.
Great company and hopefully the partnership with my vet will streamline claims even more. Our first attempt showed that when there is an ongoing claim the vet form is asking for the date symptoms started. As someone with a long history with Trupanion that question should not be needed when you have a previous claim #.
Insurer: Trupanion
By: Isabelle
I always recommend Trupanion.
I always recommend Trupanion. Not only to dog parents, but to Veterinarians as well. I love and trust Trupanion service. It's the best I've experienced. I feel confident with your claims department.
Insurer: Trupanion
By: Nancy
Like the coverage
I have yet to send a claim in so I'm not certain exactly how I feel about Trupanion at this point but I like the coverage and it was a better package than another company I checked out.
Insurer: Trupanion Canada
By: Lynn
Always friendly
Always friendly fast service. Because of the fast responses to filing my claims every time, when I didn't get one from a recent claim I knew there was an issue. So I called Trupanion & Lex answered. I explained the issue. She said she'd take care of it & in a couple of hours I got my acknowledgment that claim was received. The issue was with the Vet. Office not Trupanion. Thank you Lex for the awesome service as always.
Insurer: Trupanion
By: Georgianne
I LOVE Trupanion!
I love Trupanion but this time it took 6 time to get a claim for chewy eye drops and I am still waiting not used to this usually Trupanion is right on top of everything but this time they have dropped the ball ... but I still till everyone one I know with a pet to get Trupanion
Insurer: Trupanion
By: Sherrie