Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great company.
Great company and hopefully the partnership with my vet will streamline claims even more. Our first attempt showed that when there is an ongoing claim the vet form is asking for the date symptoms started. As someone with a long history with Trupanion that question should not be needed when you have a previous claim #.
Insurer: Trupanion
By: Isabelle
I always recommend Trupanion.
I always recommend Trupanion. Not only to dog parents, but to Veterinarians as well. I love and trust Trupanion service. It's the best I've experienced. I feel confident with your claims department.
Insurer: Trupanion
By: Nancy
Like the coverage
I have yet to send a claim in so I'm not certain exactly how I feel about Trupanion at this point but I like the coverage and it was a better package than another company I checked out.
Insurer: Trupanion Canada
By: Lynn
Always friendly
Always friendly fast service. Because of the fast responses to filing my claims every time, when I didn't get one from a recent claim I knew there was an issue. So I called Trupanion & Lex answered. I explained the issue. She said she'd take care of it & in a couple of hours I got my acknowledgment that claim was received. The issue was with the Vet. Office not Trupanion. Thank you Lex for the awesome service as always.
Insurer: Trupanion
By: Georgianne
I LOVE Trupanion!
I love Trupanion but this time it took 6 time to get a claim for chewy eye drops and I am still waiting not used to this usually Trupanion is right on top of everything but this time they have dropped the ball ... but I still till everyone one I know with a pet to get Trupanion
Insurer: Trupanion
By: Sherrie
I love your company!
I love your company! Always the most pleasant people to talk to when I call and always the quickest turnaround on payment. I've told all my friends about your pet insurance and how unbelievably happy I am with my coverage for Seth. You all ROCK!!!!!
Insurer: Trupanion
By: Tracy
Claim time
I understand, but I just wish it didn't take so long when you file the first claim for a pet.
Insurer: Trupanion
By: Adine
Thank you!
I was unable to upload claims to the website due to session timing out message - Chantel received the receipts via email and forwarded to claims! Thank you!
Insurer: Trupanion
By: Linda
Good resolution
When I spoke to Karly on Friday January 12 2018 I was very upset. Most of my claims have been ineligible due to pre-existing conditions. This is going as far back as 2010 when I first purchased the policy. The few that were approved usually covered up to the deductible amount I needed to meet. Thus no payments to me. This has put much doubt in your company. When the $3,000 of claims that were incurred on January 6, 2018 weren't received as the previous claims from months back, I didn't believe they weren't sent from The Oradell Animal Hospital as the others as upset and furious as I was with Karly, she was able to put me at ease and once again feel confident my concerns and claims would be address. Karly even called me back informing me she'll personally contacted Oradell and requested the missing claims. She then followed up with a EMail stating she did and received the missing claims. She also assured me she would take care of the process until completion. In my experience with your customer service representatives. Karly is by far the best and most experience in solving issues and concerns.
Insurer: Trupanion
By: Patrick