Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,461 total
Other Categories
Excellent service
Excellent service, very prompt on emails/ claim status.
Insurer: Trupanion Canada
By: Dereth
Excellent service
I have always had excellent service from Trupanion. There was only one area of care we disagreed on....our late Oscar had a condition which he survived (other dogs didn't) but it affected his nails for life - they all fell off and grew back (extremely painful condition that is 100 letters long) but when they grew back some came in backwards and were very brittle and split easily so our groomer did not feel comfortable trimming them so I had to have the vet do it for 30.00 per time....I understand your nail trimming policy and totally agree its a grooming issues EXCEPT when something interferes with normal grooming practices such as this. I believe an exception should have been made. Anyways he passed away from cancer probably brought on from that condition as well but alas he is gone and part of my heart with him.
Insurer: Trupanion Canada
By: Jan
Company move
I was unhappy I was not notified your company moved . I sent a claim that was returned.
Insurer: Trupanion
By: Cindy
Records
Initially I was told by a rep that they just need North creek records, no one asked me how many facilities our dog had visited in the past two years, which delayed the process by several hours. If the first rep had said “we need to receive all medical records from any and all medical providers” I would have in that moment given all numbers and contact names immediately vs waiting to find out hours later that they needed records from other vet clinics. My dog needed immediate surgery and it was stressful already, then to add the stress of having to call back repeatedly to Trupanion and contact several Vet clinics also to verify that they sent the documents needed. The process Could have be much more smooth with better first line communication.
Insurer: Trupanion
By: Leah
Excellent explanation
Rhonda explained the situation to me very well (my dog actually had procedures with two different diagnoses...two lumps, different dx) so the deductible was applied to both. I really like the fact that Trupanion's deductibles are for the lifetime condition, not an annual. Plus, Rhonda was very nice and was concerned about Misty's well-being now.
Insurer: Trupanion
By: Joy
Very helpful
Shina was very helpful. She listen to my concerns and sent information to the claims supervisor about them, Within that day I received confirmation on my claim and my concerns where address. I feel you have a great employee in China. She is the type of asset that will only save and earn more money for your company. the only thing I recommend for future clients is that you add a wellness package to you service with a $250.00 yearly deduction. I will be getting a new pup soon and this service will determine who I get the pet insurance from. Check out Nationwide pet insurance for an example of this coverage. Thank you for all your care with my dog Dakota she has need you insurance more than I could have know. Thank you Kathleen Ford
Insurer: Trupanion
By: Kathlene
Thank you for being there
Take one stressed-out insomniac dog momma, one four-legged cancer patient sleeping peacefully by the bedside, and one email opened at 3am saying my premium payment didn't get processed... that's the perfect recipe for loving Trupanion's 24/7 support. I can rest assured that my fur baby's treatment remains covered. Thank you for being there for us!
Insurer: Trupanion
By: Kate
Claims were payed quickly and the whole process was very easy.
Claims were payed quickly and the whole process was very easy.
Insurer: Trupanion
By: Dakota
Excellent so far
My experience with Trupanion has been excellent so far. Sometimes the multiple claim numbers for the same condition are confusing, as are the emails I receive explaining coverage, but the people on the phones always explain it well and are very friendly. I have never had to wait on hold either, super positive experience so far.
Insurer: Trupanion Canada
By: Hayden
Excellent service
Trupanion is a very good Pet insurance company and provide excellent service and are very efficient in handling claims in an expedited manner
Insurer: Trupanion Canada
By: Barbara