Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Easy to file claim & quick to receive…
Easy to file claim & quick to receive reimbursement.
Insurer: MetLife
By: customer
Super Easy to Navigate
Easy to file a claim and refund came back in a timely manner!!
Insurer: MetLife
By: customer
Smooth and easy claim and reimburse…
Smooth and easy claim and reimburse process
Insurer: MetLife
By: Anonymous
What I really love about Metlife is how…
What I really love about Metlife is how simple it is to file a claim and to get reimbursed. Also, any problems that arise you are immediately helped by customer service (a real person in the U.S.) What I don't like is how my yearly fee went up VERY DRASTICALLY in a short amount of time. I have had this policy (100% coverage, $250 deductible) since owning my bulldog as a pup. Year 3 it jumped. I was able to keep the policy by changing to 80% coverage. This part I do not like.
Insurer: MetLife
By: Sylvia Foster
FLAWLESS
the claims process was flawless and very quick to receive payment
Insurer: MetLife
By: Denise
Good insurance
Not to have to worry about a outrageous amount of money . Because trupanion pays 90 percent of the bill after your copay directly to the vets office.
Insurer: Trupanion
By: Rosanne
“Pre-Existing Condition Applied Without Diagnostic Confirmation”
I am extremely disappointed with my experience with Trupanion after being a paying customer for four years. My dog, recently required dental surgery. The claim was denied based on a veterinary note from approximately four years ago that mentioned signs of periodontal disease. At that time, there was no comprehensive dental exam performed—no dental X-rays and no periodontal probing under general anesthesia—so there was no way to confirm a diagnosis. After the initial denial, I spoke directly with a Trupanion manager, who told me that if the veterinarian could confirm that what Beebop had four years ago was not related to his current condition, and provided a supporting letter after the final bill, Trupanion would pay for the surgery. I followed those instructions exactly. The veterinarian provided a letter clearly stating that, in their professional opinion,(which this letter was complete ignored) it could not be confidently stated that periodontal disease was a pre-existing condition, especially given the lack of proper diagnostics at that time. Despite this, the appeal was denied again. I find it very frustrating that after years of paying premiums on time, following every instruction given by Trupanion management, and providing professional veterinary documentation, the claim was still refused. This experience has caused significant stress at an already difficult time when my focus should have been on my dog’s health. Based on this experience, I no longer feel confident that this insurance provides the support it promises when it is actually needed.“Failing resolution, I am prepared to pursue this matter through the appropriate court, including Small Claims Court, as permitted under Canadian law.”
Insurer: Trupanion Canada
By: Gustavo Quiroga
Trupanion has been great
Trupanion has been great! They are quick to process claims and have answered all of my questions/concerns.
Insurer: Trupanion
By: Vicky
I find Healthy Paws to be easy to use…
I find Healthy Paws to be easy to use when submitting a claim, quick in the response time from sending in the claim to receiving a reimbursement and it is a pleasure talking to a real person when I have a question,
Insurer: Healthy Paws
By: Denise Fields