Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,657 total


March 12, 2026

It is terrible to try to speak to a rep…

It is terrible to try to speak to a rep when you want to ask a question that isn't covered on your site. The chat is never open and then when you call you are given a 20-to-30-minute wait time...On the good side is they do pay fairly, they don't try to cut corners to save money. And you do get reimbursed the amounts due to you. Also pay out is pretty prompt.

Insurer: Pets Best

By: Michael John Maciejack

March 12, 2026

Quick to review and pay bill.

Quick to review and pay bill.

Insurer: MetLife

By: Linda McCarty

March 12, 2026

Very disappointed in metlife insurance…

Very disappointed in metlife insurance and pricing, i called before the renewal see I could up $1,000 and they stated if you up it to toal $3,000 it will be capped at $2,000 and whatever you submit only be payout $2,000 anything exceed for eye you have to payout of pocket im absurb and piss what of company does that and deductible has to be meet differnt each one. Before quoted me 3 dog and $10,000 and deductible $250.00 didn't mention cap or anything

Insurer: MetLife

By: Jennifer Ta

March 12, 2026

Great insurance app

Processed the claims pretty fast and once they were approved got my refund within 2 days. Everything’s done in the app, very easy.

Insurer: Fetch

By: Anastasia

March 12, 2026

Phone support and Claim Reivew

Phone support and Claim Reivew were excellent. Rep took extra time to review my claim in depth and was not dismissive of my inquiry. Told me exact next steps and was I was successfully able to proceed with my claim.

Insurer: MetLife

By: customer

March 12, 2026

MetLife Pet is Honest, Efficent and super easy to use.

MetLife Pet was very helpful when I applied for insurance for my Morkie. I purchased the plan that was right for me and have been so thankful and happy I did! The claim process is actually the easiest of any type of insurance I’ve had! MetLife Pet has been true to their ads, words and plan. They are quick to respond and claims are usually paid in about 4 days from my submission date, if not 3 days. I recommend them to any pet parent considering insurance or concerned about vet costs when owning a pet.

Insurer: MetLife

By: Terri McHenry

March 12, 2026

Always an easy claim with Metlife

Always an easy claim with Metlife! The app and claim submission process is so easy and quick!

Insurer: MetLife

By: DefensiveEndHOOAH53

March 12, 2026

Cliam

I needed to submit a claim and it was VERY easy and I was able to be reimbursed quickly.

Insurer: Fetch

By: Valerie

March 12, 2026

Easy and fast!

This was quick and easy with a great breakdown of whats covered! Highly recommended!

Insurer: Prudent Pet

By: Rebecca Underhill

March 12, 2026

Quick processing of claims

I had numerous receipts to submit on each of our three cats. Submitting was easy. Pumpkin processed the claims and deposited the payments into our checking account very quickly. Great service.

Insurer: Pumpkin

By: Kathy

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