Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Piece of Mind
Sign-up was easy and I think the plan provides good coverage.
Insurer: MetLife
By: Tarah Repetski
Love the coverage, but sometimes I have to make a lot of phone calls to them
MetLife Pet Insurance has saved us a bunch of money. Somehow we ended up with dogs that need monthly prescriptions or monthly prescription dog food. So it's very nice to have 80% come back to us after our deductible. Sometimes it's frustrating with the claims because they ask for the SOAP notes every now and again even though they had previously covered the same thing. Sometimes when looking at claims they miss some of the documentation and that part of the claim isn't covered so I have to call in and ask them to take another look. Also I wish that there would be a claim number assigned for each different claim that is submitted. I will submit them as individual claims and then somehow the documentation and such gets put all together under one claim number. I have 3 dogs on one policy and sometimes things have not been covered because they assumed it was for a different dog than what the claim is for. So more phone calls from me to straighten it out. Also I wish when I had an invoice that shows treatment for 2 dogs I could select both dogs for the claim so there is less confusion. The turnaround time is pretty great and I love that the money is automatically deposited in my account.
Insurer: MetLife
By: LORI
No Pre Certification
Our Jaxon needed a total hip Replacement. $20,000. Healthy Paws paid for all the tests leading up to the hospitalization and surgery. We have had Healthy Paws for our 2 dogs. For 5 years we paid premiums with No claims. My problem with the company was they would not commit to covering the Surgery/Hospitalization itself. This is a bad practice. We literally had to gamble on the fact that HP would cover it. HP made a very emotional time more Stressful. In the End they paid the claim and our Jaxon is recovering, thankfully.
Insurer: Healthy Paws
By: Michael Bellizzi
Great Customer Service
The ease and efficiency in the claims handling process!
Insurer: Healthy Paws
By: L. Schwarz
Very reputable company
Very reputable company! I got an email 2 weeks after mailing a claim saying they accepted it and were going to pay 80% and received the check a week later.
Insurer: MetLife
By: DORI ELMER
MetLife is a great insurance.It’s great that I can submit my forms…
It’s great that I can submit my forms by an app and get reimbursed in a timely manner. Charlie got sick, scared me so much. I knew I could take him to the emergency vet because I had insurance that would help pay for it. Peace of mind for sure!
Insurer: MetLife
By: Cheryl
Easy to Sign Up
It was a short phone call for me to sign up my pet with Nationwide Pet Insurance. The coverage is comprehensive and affordable.
Insurer: Nationwide
By: J F So Cal
Timely response to claims
Timely response to claims. Professionally handled every step of the way. Very quick turn around! Would highly recommend Healthy Paws to any pet owner!
Insurer: Healthy Paws
By: James Coxeter
Paid out, just takes a while.
Paid out without issue, but time between submission and payment is much larger than Nationwide
Insurer: MetLife
By: customer
Easy to Use
I find the whole process of submitting my claims for reimbursement very easy.
Insurer: MetLife
By: Kelly I