Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent Insurance
Terms and conditions are clear. No haggle. Claims are processed and reimbursed quickly,
Insurer: Healthy Paws
By: customer
Not a great experience so far
My dog was treated at an emergency hospital and Healthy Paws did not cover the assessments made by the specialists to determine treatment. When I called, the person said that there was a mistake that was made and she would file an appeal. I checked back in the next day and the person gave me a different story, that the itemized bill from the emergency department looked like the exam was routine, and was not being covered. I asked about the appeal and she said she'd check. This seems unjust, to not cover what is part of an emergency situation, as I was initially told would be covered when I decided to use Healthy Paws as an insurer. I also don't like how I receive different stories and the first person I spoke with seemed irritated and talked over me, to the point where I had to tell her to wait and let me finish several times.
Insurer: Healthy Paws
By: Jane O’Donnell
Claim experience
I am truly grateful for PetsBest! My cat experienced a true emergency which was mostly covered. Without PetsBest, my cat may have had a different outcome as the surgery he required was not something I could afford on my own. PetsBest saved my cat's life!
Insurer: Pets Best
By: Patricia
Very quick approval and reimbursement
Very quick approval and reimbursement
Insurer: MetLife
By: customer
Keeps me updated on the status of my…
Keeps me updated on the status of my claims and then the claims payments are very generous. Thank you for providing such fine service.
Insurer: MetLife
By: Dennis Leek
Easy enrollment and excellent service
It was easy to enroll, too bad that it doesn't covers some things that my baby needs
Insurer: Nationwide
By: Lilia
Terrible experience and not worth having
My dog broke his foot on 09/30/2025 and ended up being 5 vet visits - xrays, cast changes... They processed the incident date as 10/17 (?), which was one of the follow up visits and then only processed the things done on that one visit. Completely at a loss of what was done. Submitted all 5 vet printouts and sent the SOAP for all 5 visits. The remaining 4 visits, including the first one which was the most done (sedation, setting bones back, getting cast) were completely ignored and not processed.
Insurer: Pets Best
By: Ken
POOR CLAIMS PROCESSING
I have told you several times to no avail. Claims processing is awful and customer service is often unresponsive.
Insurer: MetLife
By: Lisa Tomlinson
Positive points about the plan
They’re always available by phone. Page just had a big surgery on leg and it was comforting to know my plan covered most of it. Sometimes we may grumble about monthly payments BUT when our pets (my kid to me) get sick/surgery it takes some pressure off the situation. And their reimbursements are processed very quickly …which is very important.
Insurer: Healthy Paws
By: Judith Griffin
Get it, you won’t regret it
Easy sign up. Have gotten great service. Claims handled quickly and fairly
Insurer: Spot
By: Deborah Vannostrand