Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I have 5 dogs and my poor Buddy just…
I have 5 dogs and my poor Buddy just passed away MetLife Paid policy limits of $5000 twice in the last 3 years no agreements. Highly recommend anyone with pets have insurance
Insurer: MetLife
By: Jeff Kaplan
Nationwide needs to change its practice when you upgrade policies
Nationwide provides a valuable service to pet owners. My complaint is that my dog currently has an existing policy and I wanted to upgrade the policy. I applied for the newer, more expensive policy but was advised that they needed to cancel my current policy in order to process the new (more expensive) policy. So, my pet is now uninsured for the entire month of December until my new policy kicks in on Jan. 1. That is a terrible practice and even worse customer service -- the only way I can upgrade my pet's policy is by leaving them uninsured for one month. That practice needs to change.
Insurer: Nationwide
By: Claudia Levitas
I submitted my puppies claim and the…
I submitted my puppies claim and the turn around to get reimbursed was so quick!!
Insurer: Spot
By: Heidi
So easy to submit claims
Very easy to submit claims! I was expecting a lot of back and forth, or having to push for updates, get info from my vet, etc. but it was actually so easy to do right from my phone. The claims were processed and accepted in less than a month. Very happy with the service, and now I can focus my attention all on my cat’s health.
Insurer: Spot
By: Kat
Medical documents not read thoroughly
Medical documents were submitted as requested along with an amendment on the notes. I did not recieve the full reimbursement due to a pre existing diagnoses according to adjuster . I had to resend the physician notes for clarification and now waiting for the case to be reviewed. Takes too long to recieve reimbursement.
Insurer: Embrace
By: Natasha Day
If only people health insurance worked…
If only people health insurance worked this fast! Submitting a claim was fast and easy. Very impressive! My claim was processed and I was reimbursed within days of the incident.
Insurer: Embrace
By: Tara Hinderliter
still processing my claim after 3 months and now policy is no longer active
It's been more than 3 months since my dog passed away and I made the claim. The claim status remained as "processing" and now, I can't even log onto the portal because i don't have an active policy anymore. How am i supposed to get my money? Am I getting scammed?
Insurer: Pets Plus Us
By: Katie
Delaney was Awesome she helped me with…
Delaney was Awesome she helped me with my issue and was very knowledgeable. Explained how to process my claims. It’s so nice to hear a pleasant person.
Insurer: Prudent Pet
By: Lynn Simmet
Always received a quick response and…
Always received a quick response and was given a refund as soon as I submitted my claim.
Insurer: Pumpkin
By: Cary
DO NOT GET
DO NOT GET. A waste of money INSANITY. My wife and I got a new kitten and purchased the insurance. We waiting for it to be active before his very FIRST visit. He had what seemed like a hairball and we brought him ; the vet say may be respiratory. Now without ever bringing him anywhere a brand new pet how do you know any previous history he’s a baby too??? Yet they said it’s preexisting when JUST diagnosed. I appealed the denial of coverage and it has been MONTHS back and forth saying still under review in process but I will have an answer December 1st definitely. I call them December 3rd to be told there has never been an appeal… I was on the phone with them for So long they could’ve told me that all the other times instead of giving me a LIE it’s been in the process.. multiple times put on hold to be hung up on or sent to a voicemail. If you ask to speak to any other department about your case they say there is no one they speak on your behalf. You request a supervisor you’re put on hold and hung up on. They send you in circles lie to you don’t cover anything you pay for just take your money. THE WORST. Better off paying the expensive bills out of pocket cause you’re giving away money to them to do nothing anyway. We paid for premium plan too and nothing has been covered. Everything you bring your pet in for too you must always send a claim and await if it’s covered.
Insurer: Figo
By: matthew cohen