Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Insurance has been great to us
Insurance has been great to us. Fast recovery on our insurance claims
Insurer: MetLife
By: Joyce Wilson
Won’t cover a legitimate claim
I’m extremely disappointed with MetLife Pet Insurance. One of my cats swallowed a Nerf pellet, which required surgical removal. This is an obviously a foreign object ingestion case — something that is clearly listed as covered. MetLife denied the claim, insisting it was a “pre-existing condition,” which makes absolutely no sense. They tried to point to her recent vaccines as a reason for pre existing, even though a literal Nerf foam bullet was surgically removed from her stomach. There is nothing “pre-existing” about an accidental foreign object ingestion. They later claimed they needed the exact date and time when the ingestion happened. I explained that it occurred sometime between her vaccines and the emergency surgery — a window of two days — and that she lives indoors. The veterinarian even wrote a letter stating that it’s impossible to know the exact time or place of an accidental ingestion, and that the foreign object removal should be sufficient proof. MetLife still denied the appeal, again calling it pre-existing. At this point it’s clear they simply do not want to pay out on a legitimate, medically verified claim. This has been a frustrating, time-consuming, and honestly shocking experience. I would strongly caution pet owners to think twice before trusting MetLife with their pets’ health needs
Insurer: MetLife
By: Rodrigo
super easy claim submission
super easy claim submission
Insurer: MetLife
By: megan
Quick reimbursement with no hassle.
Quick reimbursement with no hassle.
Insurer: Pumpkin
By: Judith
Great Service
Easy site to submit claims. Fast processing of claims. Full explanation of what was covered and what was not. Live MetLife Pet Insurance!
Insurer: MetLife
By: Karen Roth
Easy to submit claims and quick refund
Easy to submit claims and quick refund
Insurer: MetLife
By: customer
Fast service usually
Fast service usually. What i really don't like is submitting the soap notes every single time i submit a claim.
Insurer: MetLife
By: KimKimberly Reaves
I am beyond grateful for MetLife pet…
I am beyond grateful for MetLife pet insurance. My three year old fur baby became very ill and I had to take him in to the local pet hospital two times in one day then he was hospitalized. I had an extremely hefty vet payment afterwards. MetLife processed the claim within 4 days. All o can say is thank goodness for MetLife and I recommend them to everyone I talk to. You never know when you will need them but are so grateful that you have them in your corner. Thank you MetLife for allowing my baby to get treatment and start healing!! ❤️🩹
Insurer: MetLife
By: Traci Williams
I couldn't be happier with Met Life
I couldn't be happier with Met Life. my dog has had a couple of injuries since we brought him home last April. met life is clear about what paperwork they need from you and the vet in order to process the claim, so there's no back and forth delaying their claims review. They let you know when they receive the claim and keep you updated as far as when to expect payment and they are very accurate and quick in processing the claim, In no time, you found the payment deposited to your bank account. I searched a long time when trying to decide what pet insurance would be best for me and my dog. I am so very glad I chose Met Life!!
Insurer: MetLife
By: Nancy Rock
I am extremely frustrated that Healthy…
I am extremely frustrated that Healthy Paws won’t cover an exam at an emergency vet clinic. Obviously, I’m there because of an emergency. And when they cover the procedure that fixed the problem, to not cover the medical exam prior to the procedure makes no sense.
Insurer: Healthy Paws
By: Alixandra Steier