Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,154 total
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Easy to use, quick for reimbursement
Very easy to file claims. Customer service, when I have used them, is helpful and responsive. Claims can sometimes take a bit of time, but they always do a good job of communicating what might be slowing the process down. Reimbursement is seamless too!
Insurer: Pets Best
By: Mace
Mediocre
While I did not have a negative experience, Pets Best takes an exceeding long time to process claims, and I still have not received my payout from my most recent claim. I also don't like that the EOB gives you minimal information to figure out questions regarding your claim
Insurer: Pets Best
By: Austyn Stone
Quick and painless
Met life was fast and accurate.
Insurer: MetLife
By: Barb Gettel Personal
Emma’s Vet bills - Diabetes/Other
MetLife Pet insurance has been highly supportive and has reimbursed me for many Vet visits over the last few months. As my best friend (Miss Emma-Yellow Lab) was diagnosed with Diabetes as 10 year old dog recently. Most importantly, the exams and treatments can get expensive; I am relieved to have a strong partner and that can help improve Emma’s quality of life; and I can get financial help to cover a significant portion of Emma’s Vet bills . Thank you ❤️.
Insurer: MetLife
By: Scott W
Great plans at a good price
As a household with multiple pets, having Spot insurance has been invaluable in being able to provide the care our furry companions deserve. The variety of coverage options allowed us to tailor multiple plans that are just right for us. It pays to take the time to explore all the different coverage options. We really like that Spot includes coverage for some regular preventative care treatments. When it comes to submitting claims, the process is straightforward and fast, we found it best to convert documents to .PDF when we upload them. We were pleasantly surprised by how quickly we received our reimbursement. Also, any questions we had were addressed promptly and thoroughly, providing us with peace of mind and confidence in Spot.
Insurer: Spot
By: Anthony Stampul
There was no hesitation on reviewing my…
There was no hesitation on reviewing my claim and got a response within a few days. Great work
Insurer: MetLife
By: Abram
They delivered as promised
They delivered as promised. I’m happy knowing that my pup is covered.
Insurer: Pumpkin
By: Lisa
Easy to enroll and the coverage/plan…
Easy to enroll and the coverage/plan information is clear to understand.
Insurer: MetLife
By: CRISTINA GRANADO
My claims were handled fast and…
My claims were handled fast and efficiently.
Insurer: Spot
By: Richard Divine
My sweet cat passed on New Years from a…
My sweet cat passed on New Years from a fungal infection the vets didn’t catch. I took her to the ER multiple times, to her regular vet, and to a specialist. It took me 2.5 months before I could even look at her vet bills and submit for reimbursement. When I finally did, Spot processed my claims quickly and hassle-free. They cancelled my policy effective 1/2/26 without me having to do that too. I also got a nice email and even a phone call with condolences. It may not seem like a big deal, but it felt like a nice gesture. 10/10 recommend.
Insurer: Spot
By: Lorena A.