Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Terrible Customer Service & Claim Processors. Once Resolved I'm going to look into going back to Lemonade.
I have submitted two claims. One was successfully approved and applied to the deductible. A second claim was closed without my consent and noted that it was my request. (it was not) A third claim was made from the medical history they requested and denied. I resubmitted my main claim and asked that they prioritize it due to resetting the SLA by closing my original claim. They just replied again, asking which claim I would like to close? At this point, I have to believe they are using A.I need to answer emails and resolve claims. I simply want the last claim I submitted resolved. Advise to ASCPA: Use real humans. If you are using humans, please retrain them both on phones, emails, and claims. As someone who works in insurance claims, this experience was horrendous. If you do not have a quality assurance team, please note you need to invest in one or continue to lose members. Please resolve my claim ASAP.
Insurer: ASPCA
By: graceypacey
Ease of submitting claim as well as…
Ease of submitting claim as well as quick response to claims.
Insurer: Trupanion
By: PATTY LOPRESTI
We have Trupanion Ins for our dog and I…
We have Trupanion Ins for our dog and I can only say they are truly the best company to work with when going through a trauma as we have with our dog. I recommend Trupanion 100% based on our experience. Claims are done through the Veterinary Office or if I need to submit a claim the reimbursement is completed within 24 hours.
Insurer: Trupanion
By: Frances Weller
Trupanion has proven to be worth every…
Trupanion has proven to be worth every penny. I have filed multiple claims with them, and the entire process has been consistently smooth, straightforward, and incredibly easy. When our cat recently fell sick and needed immediate care, Trupanion paid the veterinary clinic directly at checkout. It completely removed the financial stress of having to pay a massive bill upfront and wait for reimbursement. Every claim I submitted was reviewed and approved remarkably fast, eliminating the usual anxiety of waiting for answers. They truly step up when it matters. The policy covers exactly what it promises without hidden loopholes or surprise rejections.
Insurer: Trupanion
By: Kristie
Convenience of filing through SWVA vet…
Convenience of filing through SWVA vet services. They advise me that will not be done now.(starting in June) Please determine why and correct that problem. Have been very pleased when filing of claims by the vet staff. Thank u.
Insurer: Trupanion
By: MARY GIBSON
Friendly and helpful representatives
Friendly and helpful representatives; efficient claim processing.
Insurer: Trupanion
By: ANNETTE
I was very pleased with my experience…
I was very pleased with my experience signing up my two Husky’s with Embrace Insurance❤️🐾❤️🐾 The representative was kind understanding and helpful.Embrace has the best coverage at a great price
Insurer: Embrace
By: Susan
ER visits
My dog had 2 consecutive ER visits for gastrointestinal problems. Healthy Paws processed my invoices within 24 hours. Response time was amazing.
Insurer: Healthy Paws
By: Violet
Pets Best is great!
Great company. Processes claims and quickly reimburses. Couldn’t be easier.
Insurer: Pets Best
By: Cyndi
Healthy Paws is an absolute scam
Healthy Paws is an absolute scam. I’ve been a customer for over a decade, and they raise the prices an exorbitant amount every year. When your pet inevitably becomes a senior that needs care, the monthly deductible becomes so high that you ultimately price out and can no longer afford coverage. If you switch to a different provider, then your pets pre existing conditions will no longer be covered. Greedy company.
Insurer: Healthy Paws
By: Shauna Sexton