Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,461 total
Other Categories
Easy to file a claim
Easy to file a claim
Insurer: Fetch
By: Rhonda Fuller
Unexpected tooth need pulled which as…
Unexpected tooth need pulled which as usual comes at a bad time of year ( never a good time anyway) and costly. Pumpkin paid within days of sending claim. We knew the evening of filing claim what was going to be paid.
Insurer: Pumpkin
By: Lu Ann
Every claim denied after paying for top tier plan
DO NOT use Pets Best for your pet. They have denied every single claim we’ve submitted over the past three years and we are paying for the highest coverage. Complete waste of money and horrible support. I can’t even cancel my policy without speaking to them on the phone, but no one answers after sitting on hold for hours.
Insurer: Pets Best
By: Martha
A godsend to have
I am so thankful to have coverage on my fur babies for the unexpected events. Nobody wants these things to happen but when they do they can be completely devastating not only financially but emotionally. It helps to know at least one side is covered for those events.
Claim was paid within one week!
I had a very expensive surgery for my dog that cost $2400. I submitted the claim the next day and my claim was paid before my dog had her 1-week post-op follow up appt. The process was easy and fast!
Insurer: MetLife
By: Sandra
Easy to upload documents
Easy to upload documents. Reimbursement processing is quick.
Insurer: MetLife
By: Maria Diaz
Our situation was urgent at about 10:00…
Our situation was urgent at about 10:00 at night. Our little 18 lb Skipper was throwing up suddenly first his earlier dinner and then water. All the people at VEG were all very kind and concerned. They ran many tests to rule out possible issues. We were there until about 3 am. Skipper was in pain from throwing up and was given pain meds. In the end it was a gastritis event. We are very thankful for care and knowing we had insurance in place to help us. We submitted the claim and it was processed immediately.
Insurer: Pumpkin
By: Susan Matteson
Grateful for Pets Best During an Unforgettable Year
2025 was a big, unforeseen medical year for Winston, and Pets Best gave us incredible peace of mind during a very difficult time. Knowing his care was covered allowed us to focus on making the best decisions for his health without constant financial stress. The claims process was easy, fair, and fast, and the support we received meant everything to us. I highly recommend Pets Best to any pet parent looking for reliable, compassionate insurance when it matters most.
Insurer: Pets Best
By: Jules
Denied without contacting my vet
First, the claim submission process was an email as the app continued to ask me to re-login, although I was logged in. When trying to re-login I got the message “we dont recognize this device” so an email was sent to me to verify. Clicking the verification it said “this link has expired”…it was sent 10 seconds prior and never used. They finally acknowledged my claim over a month after I submitted. That email asked for any contact information for the prior vet, so I sent that to them. I received an email 2.5 wks later denying the whole claim, but requesting information to reconsider, from the vet who’s contact information I already provided. This insurance is a scam at best, unable to cancel through the app and when I tried to cancel my Cats, due to their terrible service, their system hung up on me. 0 stars! These people should be ashamed of themselves.
Insurer: Pets Best
By: Jeff
The turn around was quick
The turn around was quick. Our claim was processed quickly and the reimbursement was quick, as well.
Insurer: Spot
By: Maribel Delgadillo