Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
61,181 total
Other Categories
So nice to do business with and easy to…
So nice to do business with and easy to file claims.
Insurer: MetLife
By: customer
Very Pleased With Service!
So easy to file claims…prompt response.
Insurer: MetLife
By: Linda Davis
They will make sure to find any kind of…
They will make sure to find any kind of most absurd excuse not to pay you.
Insurer: Trupanion Canada
By: CM I
SPOT to the rescue!
When our fur baby unexpectedly started whining and refusing to walk, we thought she had broken her legs or hip after slipping like “Bambi on ice” we ended up taking her to a nearby emergency vet at 4am. Spot paid out the claim in about a week.
Insurer: Spot
By: Theresa Peloquin
Never have an issue with MetLife and…
Never have an issue with MetLife and they process my claims quickly! Thanks!
Insurer: MetLife
By: Happy Dogs
Updated to a solid 2 stars. I have canceled my insurance through this company due to poor communication
Having had pet insurance on my 10 year old dog with another company with no issues I thought about insuring my new puppy with them to find out that the plan I had was no longer available. I decided to try Figo because of the relationship with Costco. Figo has very poor customer service and support. After submitting a claim they asked for additional information from the vet which the vet provided. Figo failed to update the claim or communicate with me as to the status of the claim. In the app it was just marked as "Done!" It took multiple phone calls (50+), emails and chats over the course of a month to finally get the claim addressed
Insurer: Figo
By: KW
A huge help for my diabetic dog
Trupanion has been awesome. My dog was diagnosed with a complicated case of diabetes a few months ago, and this is all very new to me. The support chat team members have been very patient and helpful with all my questions, and reimbursements have been quick. No complaints! It's definitely a huge relief to know that my dog is covered and I can focus on getting him healthy instead of stressing about finances.
Insurer: Trupanion
By: Melissa
Easy and quick process
Coverages are very clearly explained. Very easy to select limits and deductibles. Binding online was quick and simple
Insurer: Sonnet
By: Alessandro Pace
The payment came quickly
The payment came quickly. The cats went in for their wellness checkup and it was all covered.
Insurer: MetLife
By: Anne
Awful Pet Insurance!
I signed up for Figo because it was affiliated with Costco and I thought they would provide great service because of this. However, it takes a very long time for claims to be processed with no communication about the status of claims or if more information is needed to process a claim. You need to follow up on your own. I was carrying another policy because most insurance companies have a 6 month waiting period on certain procedures. However, I did not know this would affect the coverage on eligible claims I submitted with Figo. When my pet passed away unexpectedly, Figo would not cover ANY of the expenses because I had another policy. I didn't expect the full amount to be covered twice, but they could have at least covered the difference so the entire amount of my pet's final care was covered. I am VERY disappointed and will not be recommending Figo to any of my friends with pets.
Insurer: Figo
By: Erin