Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,461 total
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Disappointed
Every step of the way, Trupanion has done everything possible to deny claims that should be covered under the plan we pay for as evidenced by our appeal going through after a quick call with our vet. We have had terrible experiences over the past three years with Trupanion and plan to move to a new company. We will not be recommending this company to our friends and family.
Insurer: Trupanion
By: Ben
Michael listened to what type of…
Michael listened to what type of coverage I wanted, provided advice and didn't try to push me to get more than I need
Insurer: Nationwide
By: customer
The claims dept doesn't read
The claims dept doesn't read. They sent my claims back saying it needed more info and hospital records without giving me the invoices that were in question, dates or anything at all that would be helpful. I spent over an hour on the phone with someone trying to figure out what the problem was. Claims simply didn't read the invoice and passed it off. They need to look with their eyes, not their keyboard!!! Very aggravating.
Insurer: Pets Best
By: Robin
Wish the refund was a little quicker…
Wish the refund was a little quicker but they do a great job in communicating.
Insurer: MetLife
By: KM
Very easy to use and quick…
Very easy to use and quick reimbursement. I highly recommend this insurance.
Insurer: Pumpkin
By: Anna Philhower
Quick Turnaround
Service at MetLife has improved dramatically. Processing time is now down to less than a week.
Insurer: MetLife
By: Kim Archuleta
There is always a prompt response
There is always a prompt response to my claims. Clear explanation of payment and always available to answer any eI have.
Insurer: MetLife
By: Paulette Hilbun
It takes 1 month from application to…
It takes 1 month from application to get the coverage. That is awful.
Insurer: Nationwide
By: customer
MetLife pet insurance has been great
MetLife pet insurance has been great! We have a 9 month old puppy and they have definitely saved us from some expensive emergency and routine bills.
Insurer: MetLife
By: customer
My cat would not be alive today if I…
My cat would not be alive today if I didn’t have Trupanion. My vets office submits the claim for me and I don’t even have to wait 10 minutes later for a response from Trupanion. In an emergency situation this takes the edge off making decisions for my pet’s medical care. Thank you.
Insurer: Trupanion
By: Brittney