Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
61,181 total
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Not Paying for Office Visit in the case of an emergency
While I understand that Trupanion does not pay for the actual office visit, not paying for one in an emergency is unacceptable. What is the point of having the insurance if it does not cover emergency care? When you have a pet and you want pet insurance, there are a lot of options. I chose Trupanion because of the coverage. I used in when my other cat was ill and his visits were covered. Your coverage has changed and I find it difficult especially when rates have more than doubled in the last few years, with less coverage. My personal health insurance is less with better coverage than you offer for a cat. Unfortunately, I am stuck with this as he now has an existing condition.
Insurer: Trupanion
By: Robyn
Springer sustained a spinal injury
Springer sustained a spinal injury. Had to make three visits to the neurologist for a consult, MRI/CT, and back surgery. Total cost out of pocket was over $9k. We were reimbursed almost immediately from pumpkin for a total of $7200. I was amazed by the speed of the approval. The insurance piece of mind was worth its weight in gold.
Insurer: Pumpkin
By: Tom
Daily Meds
Our girls are on daily medication, one for allergies and the other for pain & joint issues after amputation. Pets Best is great at getting out claims through without drama
Great service
I uploaded the documents and they did the paperwork and then I got paid.
Insurer: Spot
By: Soltic II
Super easy to file a claim using the…
Super easy to file a claim using the app.
Insurer: Fetch
By: Chad h
It was very easy to file my claim
It was very easy to file my claim. I am very happy with how quickly it was processed. I recommend Spot to my friends and family.
Insurer: Spot
By: Marcy Thomas
Not complicated
Not complicated. Straight forward.
Insurer: MetLife
By: carlos gonzalez
Trupanion is the best.
I would recommend Trupanion to the fellow pet lovers. They provide quick and easy coverage for your pets when you have to take your pet to the Vet. And their Customers service are superb.
If I could give Trupanion a zero star I would
If I could give Trupanion a zero star rating I would. I have now been with them for 6 years and now that I actually need there services they won't pay out. My dog has had several yearly check ups and nothing was noted on her account for her teeth because it was never an issue. I have been apart of trupanion since 2020 and in 2021 she had a check up at the age of 4 where I was told she has mild tartar buildup. Nothing serious. Now she has a problem and needs teeth pulled but I was denied covered due to her having a pre-existing dental issue. (Which was not actually pre-existing) but because her first noted dental was 1 year after being insured by trupanion they go off of her first visit it's still classified as pre-existing. This makes absolutely zero sense that this would not be covered. Trupanion takes your money and uses every excuse in the book to not cover you and your pet. You're better off putting the $2000 a year away yourself for any issues your dog may have as I've spent nearly $14,000 with them and they have covered very little if anything at all. Save yourself the money and the headaches and DO NOT USE their services. I'm very disappointed in their service and would not recommend them to my worst enemy Do yourself and your dog a favour
Insurer: Trupanion Canada
By: Phil
Great Set Up
So far, the setup, product process has been wonderful. Brandy was very helpful. I sent their records to be reviewed by underwriting and that will be the true test to see what the insurance will actually cover. But overall setting up the plan was great and customer service was wonderful.
Insurer: Prudent Pet
By: Jenni Crochet