Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

60,642 total

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Payment Experience 13,705

Claim Coverage 60,642

Customer Service 72,990

Price Satisfaction 21,795

Other 14,512

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15771 - 15780 of 60642 results

Verified June 03, 2022

I am very disappointed in this company.

I am very disappointed in this company. I have spent thousands of dollars on a policy that will not compensate me for my dogs allergy and ear infection saying it was a pre existing condition having occurred 4 years ago when he was a puppy. I am considering canceling my policy because I donât think it is of use to me if it doesnât cover my dogâs allergies and ear infection and goodness knows what else it wonât cover. This was the first claim I made in 4 years so am very unhappy with this company.

Insurer: Trupanion Canada

By: Beverley

Useful

Verified June 03, 2022

Confusing Communication

I requested a pre-approval for dental cleaning and possible extraction. The notification I received was difficult to read and I thought I would have some coverage. I decided to proceed thinking I would play the $1000 deductible and 10% of the remaining balance. In the end, not a penny was covered, but I had contributed $500 towards a deductible. The statements are incredibly confusing and difficult to decipher, even the ones for a simple trip to the vet. Also, our deductible goes up more and more every year. Itâs almost at the point where we are considering canceling our policy and putting the money we would pay in premiums into a savings account for expenses we incur related to our dog.

Insurer: Trupanion Canada

By: Marli

Useful

Verified June 03, 2022

I understrand that the the vet's initial exam is not covered but during treatment a vets work should be covered.

I understrand that the the vet's initial exam is not covered, but during treatment, a vets work should be covered. On the first day of our illness, x-rays were taken and the vet "exam" was not covered. On the second day they took additional x-rays (not charged) and the vet reviewed them. This should have been covered as it was part of the treatment.

Insurer: Trupanion Canada

By: Gary

Useful