Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
63,622 total
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Poor coverage. Poor experience.
My veterinarian diagnosed my dog with hypothyroidism a year after purchasing this insurance. She had never been seen, treated, or diagnosed with this in the past. I filed claims totaling over $1000 for visits, test, treatment, and medications. The claim representative(s) claimed this was a preexisting condition since my dog had been seen for a skin infection prior to me purchasing this insurance. My veterinarian wrote a letter to the claim representative stating that the skin infection and hypothyroidism were no related and provided dates, which were within the policy period, in which my dog had been seen for the new illness. My claim continued to be denied with no expenses covered. The ease of claim submission does not outweigh the lack of coverage. I would not recommend this insurance to anyone, and I plan to cancel my policy.
Insurer: Pets Best
By: Joshua
Lemonade is Ridiculously Convenient and Fast
I've had to submit 2 claims with Lemonade so far and both of them have been an absolute breeze. The first was for an emergency visit over the weekend and we had our reimbursement the same week. The second one was just a regular checkup where we were reimbursed literally as soon as I submitted the claim!
Insurer: Lemonade
By: Charles
claims
Petsbest will use any excuse to denie any claim. Response time can take months. Stay away from this company !!!
Insurer: Pets Best
By: Frank
Fast & Easy Claims Process
Easy claim submission and fast reimbursement.
Insurer: Trupanion
By: James
Exams are not covered
I think that Trupanion should change their policies so that in any emergency situation all work should be covered.
Insurer: Trupanion
By: Jeanna
Easy and recommended
The claim process was simple, easy and quick.
Insurer: Trupanion
By: Shannon
Wow, Super Easy to file a Claim!
Trupanion claims are very easy to file. Payments are usually made promptly within a few days.
Insurer: Trupanion
By: Retty
Very happy with your response to settling my claim but I still have not received my payment.
Very happy with your response to settling my claim but I still have not received my payment. It should have been mailed to me Not my vet. I paid the bill. What is status?
Insurer: Trupanion
By: Patricia
Excellent customer support
I chose this score because I recently had an appointment with my cat who had ingested foreign materials and the cost of just X-rays and bloodwork made my face drop. I am a single mother on a budget. When I called Trupanion they were eager to help in anyway and weâre always reassuring me that everything will be alright. My vet was also very impressed into how fast Trupanion operates and had everything figured out with an hour.
Insurer: Trupanion Canada
By: Sherry
Trupanion has been great with all our claims.
Trupanion has been quick, efficient and kind through our entire process. They have stood by the coverage the offered when we got our puppy who ended up very sick. Without Trupanion he may not be still here with us. We are so grateful.
Insurer: Trupanion Canada
By: Tina