Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Saving Tangle.
The response from trupanion after Tangle's surgery was prompt. The claims were processed quickly, and we received payment within a week.
Insurer: Trupanion Canada
By: Juanita
Best pet insurance
Friendly customer service, unbelievable quick claim and payout
Insurer: Trupanion Canada
By: Sharon
This experience was reasonable.
This experience was reasonable. I put an 8 because we believe the last claim was underpaid.
Insurer: Trupanion
By: David
I have had the best service with claims for my dog Oliver in the past.
I have had the best service with claims for my dog Oliver in the past.
Insurer: Trupanion
By: Claudia
Linnea as all your customer service reps are helpful professional knowledgable and make me feel like a "listened to" and truly valued client.
Linnea, as all your customer service reps are helpful, professional, knowledgable and make me feel like a "listened to" and truly valued client. Why I didn't choose a 10, is because I learned that the office visit charge is not covered - I was told, when expressing my concern after utilizing services of a VERY EXPENSIVE eye specialist with off the charts office visit charges - that to keep premiums as low as possible, these charges can't be covered. Also, when I had to pay in excess of $3K for the patella luxating surgeries on both legs, Juliette was 4 weeks short of the 3 month waiting period - (again, understand pre-existing conditions) - - - BUT, when sitting in my same primary care vet I see the brochures that new clients can have NO THREE MONTH WAIT to have issues covered - on your newer brochure. This made me feel like the 3 month waiting period was really NOT that significant if in trying to recruit new clients, that is waived as incentive to join. I didn't do a lot of research on comparison plans, but trusted if your brochure was in my vet's office, that you had to be competitive and a good company. Again, your reps are all a feather in the Trupanion cap.
Insurer: Trupanion
By: Ave
Great customer service
Claims processed promptly, very satisfied
Insurer: Trupanion
By: Donna
New Insurance For Our Little Guy
Easy to enroll and understand coverage
Insurer: Trupanion
By: Cynthia
Everyone I have dealt with has been kind and professional.
Everyone I have dealt with has been kind and professional. Setting up the new policy was simple. In March I lost a 14 month old kitten. He was sick for months. Trupanion was amazing. They covered so much of the medical expenses expenses and everyone I talked to was so kind. Thank you.
Insurer: Trupanion
By: Heidi
I have been a valued trupanion member for nearly 16 years.
I have been a valued trupanion member for nearly 16 years. the policy coverage is far superior to any other options available(most having life time caps and breed specific restrictions on coverage). I learned that reality firsthand when I had a different dog get severely injured and I learned that my dogs coverage capped me out at 10k. unfortunately sometimes some conditions warrant more expensive interventions. My current big guy was just diagnosed with osteosarcoma last week. It's a heartbreaking cruel and devastating disease. But bc I have trupanion I am confident that I will least be able to have some quality time remaining with him. Trupanion provides owners with much needed hope when they are in midst of unimaginable chaos and sadness
Insurer: Trupanion
By: Mary