Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pets Best is best!
Our 17+ year old Miniature Schnauzer just passed away. We bought her health insurance policy when she was 9 weeks old. Though I know that no similar policy exists today but our long experience with Pets Best was the best experience we have ever had with any health insurers human or pets. They paid all of her claims without dispute or questions which in the last year included her hydro and laser therapy which kept her mobile until she passed. She had access to the best specialists including her cardiologist, ophthalmologist, neuro, internist and general vet. Despite her increasing medical bills as she aged that far exceeded the premiums they always paid her claims and allowed her to enjoy a long, happy and healthy life We and Cooper thank Pets Best for being there.
Grateful
They were very fast processing and reimbursing claims for my dog. they also reached out by email to see how my dog was feeling. it was very easy to upload copies of my receipts. I was very happy that I have the insurance to pay for the medical needs for my dog.
Won't pay claim
Submitted claim. Embrace wanted more details from the vet, also from the first vet that they required a wellness check when we adopted the dog from the shelter. Paperwork submitted but they wanted more. There is no more. Dog with us less than a year, from a shelter, got wellness review when purchased policy for which I pay for one year coverage up front. They keep saying they want more paperwork. There is none and so they just have not paid anything on the claim and I am reviewing to suggest others stay away from this compay.
Insurer: Embrace
By: Bob
Good Experience
have had Pets Best pet insurance for 2 years now and they have paid almost all claims submitted to them. And the way I can do it right online is easy. I do not have the plan that includes wellness because I can't afford it living on one income. So they didn't cover my dog's dental. But all the other claims they covered. The price does go up annually because pets get older with possible more problems. But I still recommend them for your furry family. "
Pet Insurance Policy
My dogs is developing arthritis in his front joints and requires frequent injections in order to treat the symptoms. The injections are expensive but are covered under our insurance policy. Currently the costs are applied towards our deductible but once the deductible has been met we receive reimbursement for most of the costs. Getting our pet insurance several years ago with Pets Bests was a very smart decision on part. The policy has been a great help towards reducing surgery and treatment related expenses.
Great pet insurance and claim process
Using this pet insurance and filing my claims were simple and reasonable.
Absolutely pathetic
Every time I submit a claim they say that they need more information and can't process my claim. Half the stuff that I submit for a claim they deny. I've been waiting almost 2 weeks for a refund and they keep saying that they need more information when the app won't even download on my phone. I've had countless problems with their app. I'm done. I'm about to just switch insurance companies.
Illness claim
Pets Best worked surprisingly well. My pup was vomiting for over 24 hours so I took him to the vet. Based on the vet's experience and my dog's symptoms, he just treated the nausea rather than doing a lot of exploratory procedures. I was worried that the insurance would not cover it since there wasn't a cause determined, but they did (towards my deductible). The claims process was very easy and the communication was clear. I did a lot of research before purchasing this policy and it worked as well as I had hoped.
Insurer: Pets Best
By: Ginger
Best Insurance Ever
I have had to file several claims, but all have been paid without a problem. Filing us super easy and the customer service is superb. I had gotten a different Insurance for anothwr one of my dogs because it was cheaper and promised a higher reimbursement, well, you know how the saying goes, "you get what you pay for." Needless to say I ended up adding my puppy to my current insurance and now I refer people to Pets Best all the time because I know it really is the Best out there!