Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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MetLife Pet Insurance The Scamming Company
If you're considering MetLife Pet Insurance, save yourself the time, stress, and money—do not sign up. I got this insurance thinking it would help protect my dog, Atom, in the event of an emergency. That turned out to be a complete joke. Atom had to undergo emergency surgery for an intestinal blockage after swallowing a rope—an obvious accident. But MetLife denied the claim, saying it was a “sickness.” Let me repeat that: they claimed swallowing a rope is a sickness. How does that even make sense? And before even reviewing the claim, they tried to say my policy wasn’t active—a blatant lie. I had already paid and had full documentation proving my coverage was in place at the time of the surgery. I sent them five years of vet records, detailed surgical notes, invoices—everything they asked for. Still, they denied the claim. To make things worse, they advertise that claims are processed in 10 business days. Mine dragged on for almost two months. Two months of silence, delays, and back-and-forth nonsense, only to get a denial based on a totally made-up excuse. This company is the definition of predatory. They’ll take your monthly premiums and then twist reality to avoid paying out when it actually matters. The customer service is slow, unhelpful, and either uninformed or intentionally misleading. Based on my experience, it seems MetLife is in the business of collecting premiums and dodging responsibility. MetLife Pet Insurance is not just unreliable—it’s dishonest. If you care about your pets and your peace of mind, look elsewhere. This company failed me and failed my dog when we needed them most. Zero stars if I could.
Horrific
Absolutely horrific dealing with fetch pet insurance. We have had insurance for our one dog for three years never had a claim. We recently got a puppy and decided to put her on the same insurance. Well she got cherry eye and we took her for surgery. Fetch denied us stating it isn’t covered. Then they sent us a link stating what isn’t covered. Basically everything that your pet needs is not covered. Needless to say we will be cancelling for our babies.
Insurer: Fetch
By: John
Pets Best Comes Through!
I have had pet insurance on my two cats for almost two years now and thankfully haven't had to use it until recently. My cat was diagnosed with Hyperthyroidism after her routine check-up. The treatment plan included a very expensive injection and a 5 day stay at the vet. From start to finish, it ended up costing $3,800. My first experience with this was starting a claim. It took about 2 minutes (not lying) and was hands down the simplest process I have ever been through. We waited about two weeks for the decision to be made. After our $500 deductible was met, they covered everything at 90%. I was pleasantly shocked that for once, a company actually delivers what they say they will. I hope to not use the insurance too much, but will always have it in case we need it. My Cindy Lou has made a full recovery and this necessary treatment has added years to her life. Thank you!
Easy
I wasn’t sure the rattlesnake vaccine would be covered. Filed easily on app. Received notification it was covered and claim was paid .Quick and easy!
Easy!
The claims submission process was easy and understandable. They processed the claim quickly. Thank you!
Pets Best
I researched every insurance program for several days before choosing Pets Best for my new puppy. I am very satisfied with my choice. Pets Best is so easy to file claims online, very quick to keep you informed and extremely quick to reimburse me directly depositing into my checking account. The EOB is very easy to understand and I’m so glad I took the time to research every policy out there and didn’t just ask friends. I checked the reviews and I can honestly say Pets Best is aptly named for they truly are the best.
Insurer: Pets Best
By: Layne
Fantastic company
I have never been so happy with an insurance company as MetLifePets! They have excellent customer service and the easiest processing of my claims. I am so happy that I have this company because they make dealing with anything regarding our Filo healthcare very easy and it’s affordable for all that we receive in our policy.
Fast and easy reimbursement.
I followed the straightforward reimbursement process and submitted the receipt for the surgery. I'm pleased to report that within just two weeks, the money was deposited into my bank account. It was such a relief to have the financial aspect taken care of so efficiently.
Journey's Health
Pets Best is so great in processing our claims, and keeping us updated on our insurance. We are so pleased with the Pets Best Insurance which helps us with our older dog. Invaluable assistance.