Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Life saving!
Healthy Paws insurance enabled me to afford the life saving emergency surgery my Poodle needed. They responded quickly and were very helpful in letting me know exactly what information was needed to complete my claim. A $250 deductible and then 80% of the bill is covered! I am so grateful for Healthy Paws!
Insurer: Healthy Paws
By: Susan
Very easy and responsive
I’ve only filled 2 claims so far, but both times the process has been easier than i thought it would. I love that i’m able to answer all the questions in a texting format. the claims are always quickly responded to and i’ve had no issues so far.
Insurer: Lemonade
By: Rebeca
Thankful for Healthy Paws
I have had Healthy Paws insurance for my Cavalier King Charles Lola for 5 years. Thank goodness for this pet insurance. Lola was diagnosed at the end of 2020 with heart disease which has slowly progressed. She sees a cardiologist regularly to check her and to adjust her medications. If we did not have Healthy Paws pet insurance we would not be able to afford her expensive treatment. Healthy Paws is always quick with reimbursement and responsive to questions and concerns.
Insurer: Healthy Paws
By: Susan
She is special
I have had previously issues with Trupanion with trying to make claims that I should pay new deductible for the same health issues my dog has had previously. She was treated for pancreatitis having been put on special diet, now it’s claimed by Lauren that it’s similar but not the same symptoms according to her I asked to speak to the person in charge she didn’t provide a name of her supervisor or contact information I find that they are being dishonest towards me to deny my previous deductions are exactly the same as the one this time only difference is my pet had relapsed I’m writing this to let pet owners be aware of the scam
Insurer: Trupanion Canada
By: Irene
Double knee surgery
I can't say more about Pets Best Insurance. They not only provided coverage for a genetic issue but they paid the claim within a week after submitting it. The app makes it super easy to submit claims. I am so happy with them that I convinced my aunt to get insurance for her pet. This is a great company. I am used to people insurance and thought they would pre approve the surgery. That gave me a little cause for concern, that there would be some loophole the company would find to not pay me, but I was completely wrong. They went above and beyond to get me reimbursed quickly.
Insurer: Pets Best
By: Laina
LEMONADE IS A LEMON
My dog has been insured my LEMONADE for over two years...suddenly they are not responding to various claims...pick another pet insurance company.
Insurer: Lemonade
By: Julio
Great Claim Response
I have a Bichon/Shitzu (8 yrs) and Havamalt (3 yrs) Both have environmental allergies. Both have been insured by Pets Best since they were puppies. I have found that if I provide the correct paperwork, they process claims quickly and with little fuss. If I need to call about something, their customer service folks are professional, polite and helpful. I would recommend Pets Best to anyone.
Insurer: Pets Best
By: Lois
Pet's Worst.
This is the worst pet insurance company I've ever worked with. It takes them literal MONTHS to process simple claims, and they deny every single one of them. I paid so much for insurance and never did get reimbursed for even one cent. Ever. Their rates are cheaper than some of the others, but that's because they don't pay out on claims. You're not saving any money by choosing Pet's "Best". Try Nationwide or Spot ... much better.
Insurer: Pets Best
By: Julia
Ridiculous Claim Process - Customer Service a JOKE
I submitted a claim on my female dog who had a one-off urinary tract infection. She had one 5 years ago (literally 5 years ago). Nothing since. She received anti-biotics and healthy as ever. She randomly got another infection 5 years later. These jerks DENIED my claim for treatment reimbursement claiming this was a pre-existing condition because she had an infection FIVE YEARS AGO! INSANITY! Its like me getting the flu this year, but my medical insurance denies my doctor visit reimbursement because I had the flu 5 years ago. This is scum bag stuff. On top of this, the customer service robots are unhelpful and read from scripts. Its like talking to an uneducated 10 year old. There is also NO WAY to reach ANY of the folks who "review your claims." So trying to talk or get an understanding from anyone, is completely impossible. RUN - STAY AWAY! If your dog stubs their toe 5 years ago, then stubs it again this year, they will claim that the stubbed toe is a pre-existing condition and not help pay for treatment! HORRIBLE HORRIBLE HORRIBLE!!
Insurer: Pets Best
By: David
Latest 1 comments
I agree that this is their business model.
Happy with FIGO
I've been with FIGO for alsmost 9 years now, 8 German Shepherds. They've been a great company to do business with. Claim's are processed quickly. Price is fair even with the increases that they all do every year. Will never go without pet insurance.
Insurer: Figo
By: Dina