Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Kathy was amazing to deal with.
Kathy was amazing to deal with. This was my first time having to submit a claim through my account online, and the interface was incredibly easy to use. Just in case I had trouble with it, Kathy sent me a claim form to fill out and send in. Unbelievable customer service and a claim process thatâs easy to navigate letâs you focus on your sick pet instead of the paperwork!
Insurer: Trupanion Canada
By: Crystal
We have been satisfied with our coverage
We have been satisfied with our coverage
Insurer: Trupanion Canada
By: Carl
I now have 8 cats on Trupanion and it has saved me on multiple occasions and I have saved way more than I have spent on all of their plans.
I now have 8 cats on Trupanion, and it has saved me on multiple occasions, and I have saved way more than I have spent on all of their plans. When my kitten broke her leg, and when another cat developed an autoimmune disease and required numerous appointments, medications, and rehab, I didnât have to worry about saying yes to the best treatment. I was able to have them treated to the gold standard, no second thoughts. That peace of mind is priceless in an emergency situation.
Insurer: Trupanion
By: Ashley
Doc Haney
I'm disappointed because our dog has been insured for 3 years (October 3, 2019) on October 2, 2019, he visited his vet for diarrhea. I attempted to submit a claim on 4/17/2021 because he had diarrhea and my claim was denied, when I called to inquire the reason for denial I was told that his diarrhea was considered a preexisting condition (which is completely ridiculous to me since diarrhea is such a broad symptom that could be caused by any number of things). I am currently exploring other options to insure our dog because I feel as though we've been paying into this policy for 3 years now with no return.
Insurer: Trupanion
By: Gina
My first claim on my puppy was taken care of within 48 hours.
My first claim on my puppy was taken care of within 48 hours. Next claim on 2nd dog is still not resolved. I wish someone would call me so I can help resolve if there is a problem. It's taking much longer.
Insurer: Trupanion
By: Susan
First experience with claims
The claim was so easy to submit and there was good communication throughout the process. Very quick to completion too!
Insurer: Trupanion
By: Nancy
Excellent service
The whole process is easy to navigate and claims get paid super quickly.
Insurer: Trupanion
By: Betsy
50-50 some good some bad
Very easy to submit claims. Just disappointed in the amount that I have to cover spent 1600 on my dogs eyes and out that I only get 28 dollars. On a 500 deductible.
Insurer: Trupanion
By: Kyle
Zoeâs injury
Well I was always under the impression that I had a $250 deductible and then you would pay 90%. Well I get a bill for almost $1000 and turns out that I had to pay the 250 deductible they have $170 administration fee that you guys donât cover and then I paid the remit the 10%. So it ended up that I paid just about $500 and you paid much less. I donât have the numbers in front of me right now but anyways almost seems like a waste maybe on a bigger ticket item it would be to my advantage but this experience was not I pay between sick and wellness more money for the dogs insurance then I pay for my own. So to summit up I donât think it was a very good experience hopefully I never have to use it again because I donât like when my dog is sick or injured.
Insurer: Trupanion
By: Sandra
Your agent Alexandra was so kind and helpful I was really impressed at her thoughtfulness.
Your agent Alexandra was so kind and helpful I was really impressed at her thoughtfulness. Itâs hard these days to find a company that has such wonderful employees and your coverage for my pet is fantastic.
Insurer: Trupanion
By: Vicki